https://community.ee.co.uk/t5/Orders/New-phone/m-p/1419913#M76260 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1370195">@Mixiah</a></SPAN>, thanks for stopping by <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>It sounds like you may have selected the option for an additional line rather than an upgrade to your existing number.</P> <P>When was it you placed this, and was it done through our website?</P> <P>Peter</P> Mon, 12 Aug 2024 11:19:38 GMT Peter_W 2024-08-12T11:19:38Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1419863#M76259 <P>Have ordered new phone but has said in the summary after I bought it that it will have a new number. I want to keep my current ee number. Is that possible?</P> Mon, 12 Aug 2024 09:11:49 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1419863#M76259 Mixiah 2024-08-12T09:11:49Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1419913#M76260 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1370195">@Mixiah</a></SPAN>, thanks for stopping by <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>It sounds like you may have selected the option for an additional line rather than an upgrade to your existing number.</P> <P>When was it you placed this, and was it done through our website?</P> <P>Peter</P> Mon, 12 Aug 2024 11:19:38 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1419913#M76260 Peter_W 2024-08-12T11:19:38Z