topic Re: This service isn’t working right now in Orders

This service isn’t working right now

ItisClum — Wed, 07 Aug 2024 14:09:54 GMT

Hello, I'm greeted with this when trying to activate Discovery +. I tried to find the subscription on the app, but it doesn't appear even though it's been ordered (had to phone twice because the first time it didn't go through). Is this a case of being patient or will I need to phone again for a third time?

Re: This service isn’t working right now

Peter_W — Wed, 07 Aug 2024 15:23:36 GMT

Good afternoon @ItisClum

Welcome to the EE Community 😊

Let's see if we can help point you in the right direction for getting this sorted out.

Is it a mobile account you have this active with, or is it part of a TV / Home Broadband package?

Peter

Re: This service isn’t working right now

ItisClum — Wed, 07 Aug 2024 15:48:57 GMT

It's part of my broadband account.

Re: This service isn’t working right now

Neil-O — Wed, 07 Aug 2024 17:00:43 GMT

Hi @ItisClum when was your order for TNT Sports placed?

Neil

Re: This service isn’t working right now

ItisClum — Wed, 07 Aug 2024 17:09:49 GMT

This morning.

Re: This service isn’t working right now

Leanne_T — Thu, 08 Aug 2024 08:19:56 GMT

Hi @ItisClum

Thanks for confirming this.

It can take up to 24 hours for any changes to take affect.

Are you able to try it again after the 24 hours have passed and let me know how you get on?

Leanne.

Re: This service isn’t working right now

ItisClum — Thu, 08 Aug 2024 10:45:48 GMT

It has now been 24 hours and it still isn't working.