topic Re: EE cheating ... in Orders

EE cheating ...

Pibols — Mon, 05 Aug 2024 21:54:18 GMT

Ee sold me xbox with free game and video pass for 24 months.....I do have a xbox but don't have a game pass...basically that mean I won't pay 31 a month because I need to by separately game pass what cost 14 a month....I call to EE 4 times today...they (on 150)said they can help with broadband or phone but can't help about that ...need to call them....I do called and turns out I'm back to 150 number and again nobody can't help me ....thats nasty....

Re: EE cheating ...

Pibols — Mon, 05 Aug 2024 21:57:39 GMT

I just want my free game pass

Re: EE cheating ...

Northerner — Tue, 06 Aug 2024 05:14:03 GMT

Hi @Pibols

You'll receive a text within 7 days is it longer than 7 days.

Thanks

Re: EE cheating ...

Linzi_H — Tue, 06 Aug 2024 10:07:49 GMT

Hi @Pibols

I know how eager you'll be to get this in place and start using your Game Pass!

You should receive a text from us within 14 days to activate the service. When did you receive your Xbox?

If the 14 days have now passed, our team can definitely help get this in place so please don't worry.

Please try giving us another call on 150 from your EE mobile.

Linzi

Re: EE cheating ...

Pibols — Tue, 06 Aug 2024 10:38:21 GMT

Thanks for contacting....I get x box definitely 2 weeks ago.a get a
message saying I can login to my account and get that code....but there is
nothing.....and caling to 150 no point...did yesterday 4 or 5 times (last
time somebody put me on hold and after couple minutes disconnected me)

Re: EE cheating ...

Linzi_H — Tue, 06 Aug 2024 10:44:53 GMT

Hi @Pibols

Are you able to log into your online account successfully?

Are you having issues getting the code to activate the Game Pass?

Linzi

Re: EE cheating ...

Pibols — Tue, 06 Aug 2024 11:01:21 GMT

Yes I'm able to log in in EE account in XBOX account...Microsoft
account...there is nothing....

Re: EE cheating ...

Linzi_H — Tue, 06 Aug 2024 11:04:43 GMT

Thanks @Pibols

Once you are logged into your EE online account, can you see the Game Pass active in your add-ons?

If the Game Pass is active, please try to set this up using mobile data only, and disconnect from any WiFi connection.

Linzi

Re: EE cheating ...

Pibols — Tue, 06 Aug 2024 12:54:21 GMT

No can't see anything with game pass...sorry...

Re: EE cheating ...

Linzi_H — Tue, 06 Aug 2024 13:29:03 GMT

Thanks for checking @Pibols

If this isn't showing in your available add-ons our team will need to get this in place for you. Can you try and call 150 again, please?

Linzi

Re: EE cheating ...

Pibols — Tue, 06 Aug 2024 15:44:21 GMT

OK. When coming back home gonna call again....just if you know then help me
understand what to press....I mean step by step....press 1 for that 2 for
that....I confused there to many options .thanks

Re: EE cheating ...

Linzi_H — Tue, 06 Aug 2024 17:34:50 GMT

Hi @Pibols

If you call 150 and select option 1 we can arrange a call back for you.

We will send a text with a link, from there select mobile phone> customer care> account> for anything else speak to a guide. We then aim to call within 15 minutes.

I hope this helps.

Linzi