topic New customer in Orders

New customer

angiewalker7711 — Mon, 05 Aug 2024 13:35:04 GMT

I placed an order yesterday as a new customer for a new phone and sim i have paid the upfront cost but i have not received any confirmation email of payment or order i am just cocerned that the order hasnt gone through thou payment was made due to signal issues in the area

Re: New customer

Schockwave — Mon, 05 Aug 2024 15:19:02 GMT

Hello @angiewalker7711

Welcome to the community,

If there were a problem with your order, Customer service would have contacted you, especially since they have taken the upfront payment.

You will receive notification from DPD the day before and another one on the day of delivery with a one hour window.

May I ask what phone, storage size and colour you ordered?

You can always ring customer service to find out and make sure the order has gone through.

Also, have you checked your spam/junk folder to see if confirmation has gone there?

Re: New customer

Rach_H — Mon, 05 Aug 2024 16:13:54 GMT

Hi @angiewalker7711,

@Schockwave is right. If you give our team a call then they can take a look and give you an update about what is happening with your order.

Did you order this online or by speaking with one of the team?

Rach