topic Re: THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER. in Orders

THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

Ghostbuster1602 — Sat, 16 Sep 2023 13:18:31 GMT

I got this message today after placing an order and now after over 1.5 hours on hold to get through, I still cannot. How can we contact EE if we can't actually get through to anyone? Chat appears to be disabled as well.

Re: THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

James_B — Sat, 16 Sep 2023 14:14:23 GMT

Hi @Ghostbuster1602,

Welcome to the EE Community. 🙂

I'm sorry to hear there is a longer than usual wait to be connected with a member of the team.

We're experiencing exceptionally high call volumes due to the iPhone 15 launch.

James

Re: THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

SZucconelli — Sun, 17 Sep 2023 14:21:20 GMT

I'm trying to contact someone from Friday, happened to me as well!!!

Hours and hours spent trying to reach someone.

Is there a way to solve this problem?

Re: THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

Lewismcc2 — Sun, 17 Sep 2023 17:22:39 GMT

I've tried contacting them since the 15th, 4+hrs total waiting on hold to no answer. Went into a store today to try and resolve and the guy said he couldn't deal with online orders apparently.

Re: THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

89537k — Sun, 17 Sep 2023 18:51:10 GMT

I'm in the exact same boat. Ordered the 15 pro, told to phone in to confirm some details.

I managed to speak to someone yesterday, and friday, who told me the upgrade system was down and no one was able to upgrade. They said the order wasn't placed and stock wasn't allocated, and i'd need to keep phoning in to check when the system is back online and to get the order placed properly. Apparently it was something to do with the way the system figures out what phone you're trading in, etc.

I feel for the customer service reps, but this is a joke. New customers getting their phones but current ones suffering, it's been down since midday friday, so clearly no one in the technical team works over the weekend and as someone who works in IT, it's a total shambles.

TLDR: Your order isn't placed, you don't have stock allocated and the upgrade system isn't working.

Re: THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

Gaas — Sat, 03 Aug 2024 16:23:02 GMT

Hello, I have the same problem. I ordered an iPhone 15 yesterday and they asked me to call because they needed some more information. However, when I call, they ask me to wait 1 hour and I am never answered. Is there any other way to get in touch?

Re: THANKS. PLEASE CALL US TO DISCUSS YOUR ORDER.

Chris_B — Sat, 03 Aug 2024 19:40:59 GMT

@Gaas No there’s no other way.