topic Order reference number in Orders

Order reference number

Ellie_0 — Fri, 02 Aug 2024 13:13:50 GMT

I ordered a iPhone 15 pro Max and I ordered it over the phone I received a text confirmation but no email or reference number and I’m just not sure where the phone it as they said it would be delivered today and I’ve had nothing telling me when and I can’t track it

Re: Order reference number

Schockwave — Fri, 02 Aug 2024 13:48:57 GMT

Hello @Ellie_0 ,

Welcome to the community,

You will get notification from DPD the day before delivery and another one on the day of delivery with a one hour window.

Re: Order reference number

Rach_H — Fri, 02 Aug 2024 13:58:01 GMT

Hi @Ellie_0,

@Schockwave is right, but if you've not had the notifications we would expect, it might be worth checking with our team. Give us a call on 150, or reach out to our chat team in the EE app, and they can give you an update.

Rach

Re: Order reference number

Ellie_0 — Sat, 03 Aug 2024 07:58:01 GMT

Hi I’ve tried to track my order but it came up saying “ you can’t track this type of order “ im just a bit confused

Re: Order reference number

Debbie_G — Sat, 03 Aug 2024 11:17:38 GMT

Thanks for getting back in touch @Ellie_0

If you call us on 150, our mobile guides will check the account for you and give you an update on the order.

Debbie 🙂

Re: Order reference number

Ellie_0 — Sat, 03 Aug 2024 11:53:14 GMT

I’m not currently with ee as I’m still waiting for my phone , is there another number I can call on ?

Re: Order reference number

Schockwave — Sat, 03 Aug 2024 12:09:02 GMT

@Ellie_0 , please check my signature for numbers you can call and ways to call customer service.