topic Re: Dpd pin in Orders

Dpd pin

angelkins — Thu, 01 Aug 2024 11:46:12 GMT

A DPD driver wouldn't give me my new phone without a 4 digit pin but I've not received any texts or emails from them in regards to any pin.

I've also tried the DPD app but it wants to send a 6 digit pin for verification but I never receive that text either.

Please help thanks.

Re: Dpd pin

Chris_B — Thu, 01 Aug 2024 12:44:00 GMT

@angelkins if you don’t have the pin code, then you could try calling customer services, but check your spam email folder just in case it ended up there

Re: Dpd pin

Rach_H — Thu, 01 Aug 2024 13:24:05 GMT

Hi @angelkins,

I'd recommend reaching out to our team, either on 150 or over chat, and they can double check the contact number you have set up, and when DPD will re-attempt delivery.

Rach

Re: Dpd pin

angelkins — Thu, 01 Aug 2024 14:04:54 GMT

I contacted EE and DPD who were both blaming each other. Was about to give up when coincidentally a load of texts came through from DPD after I'd called with a 4 digit pin so fingers crossed I will receive one before redelivery tomorrow

Re: Dpd pin

Rach_H — Thu, 01 Aug 2024 14:58:22 GMT

Hi @angelkins,

It's great to hear this seems to be all sorted for you now.

I'm sure everything will go smoothly for you tomorrow 🙂

Rach