topic Re: eSIM order in Orders

eSIM order

Ryan_1992 — Wed, 31 Jul 2024 15:48:58 GMT

Hey everyone.

Looking for a bit of advice.

I ordered a 2nd SIM this afternoon and asked for an eSIM with the order. The guide advised this would be fine. Order was put through and I received an order confirmation that advises

"If you’re receiving a new SIM, this will be delivered by Royal Mail within 2-3 working days. It may take a little longer if it falls on a weekend or public holiday."

I questioned this before I ended the chat and was advised that a further email would come through shortly with the QR code.... which it hasn't.

I'm starting to think that I've been fobbed off and it's been ordered incorrectly?

Re: eSIM order

Katie_B — Wed, 31 Jul 2024 17:10:19 GMT

Hello @Ryan_1992.

If you've ordered an eSIM for a SIM only plan with us, you'll be able to download your eSIM by logging in to EE. Instructions on this should be in your confirmation email.

More information on downloading your eSIM can be found HERE.

Katie

Re: eSIM order

Ryan_1992 — Wed, 31 Jul 2024 19:04:02 GMT

There is nothing in my confirmation email about an eSIM just delivery by Royal Mail.

I specifically asked for an eSIM and was told that was the case and an email would be delivered shortly after.

still nothing

Re: eSIM order

Michael_D — Thu, 01 Aug 2024 10:03:20 GMT

Thanks @Ryan_1992.

If you login to the EE app, do you get shown anything about downloading the eSIM?

Michael