topic upgrade with mobile in Orders

upgrade with mobile

Bones1981 — Sat, 27 Jul 2024 10:05:43 GMT

Hi. I am a EE employee and i have tried to regrade from sim only yo phone and sim but the only tracking number i have starts with xko and i haven't got a email or text regarding regrade

Re: upgrade with mobile

Schockwave — Sat, 27 Jul 2024 11:18:23 GMT

@Bones1981 , if your order has been accepted, then you will get a text/email from DPD the day before delivery and one on the day of delivery with a one hour window.

Have you checked your junk/spam folder to see if it has gone there? You can also ring customer service to find out more.

Re: upgrade with mobile

Bones1981 — Sun, 28 Jul 2024 10:20:18 GMT

so i work for EE and i am trying to regrade from a sim only deal to a mobile and sim but i seem to be having issues. will i need to regrade with out colleague discount and then fill form in or is there another way i can do this?