topic Re: Xbox series s bundle - no game pass in Orders

Xbox series s bundle - no game pass

xxchristenxx — Fri, 26 Jul 2024 21:42:16 GMT

Hi,

In October last year I purchased the Xbox series s bundle with the gaming pass for 24 months for £21/month, I still haven’t received the gaming pass for this. When am I expected to receive this as it’s been 9 months now.

I’ve tried to redeem numerous times since December on the website ee.co.uk/xbox but after entering my phone number and the one-time passcode I receive an error that states “We are experiencing technical problems right now, please try again later.”

Thank you

Re: Xbox series s bundle - no game pass

Leanne_T — Sat, 27 Jul 2024 08:02:49 GMT

Morning @xxchristenxx

Thanks for coming back to the community 🙂

Do you have the Game Pass add-on showing in your EE account?

Speak soon.

Leanne.

Re: Xbox series s bundle - no game pass

xxchristenxx — Sat, 27 Jul 2024 09:51:12 GMT

Hi Leanne, thanks for getting back to me

I don’t see anything in my account relating to the game pass, but on my phone plan it’s got the tech add-on there. I’ll attach a screenshot.

Thank you

Re: Xbox series s bundle - no game pass

Leanne_T — Sat, 27 Jul 2024 10:02:25 GMT

Thanks @xxchristenxx

If the Game Pass is not showing, please call us on 150 and the team will help you get this sorted and set up 🙂

Leanne.