topic Re: Xbox order location in Orders

Xbox order location

TashaMaher — Mon, 22 Jul 2024 15:35:00 GMT

Hi, Have ordered an Xbox and unable to locate within my account. Have Order number but keep getting an 'oops' message. Also the order is linked to latest purchase which was watch and not to a physical mobile. Have tried Customer Services to no avail and unsure how to track the status. Does anyone have any ideas?

Re: Xbox order location

TashaMaher — Mon, 22 Jul 2024 15:32:08 GMT

Re: Xbox order location

Katie_B — Mon, 22 Jul 2024 17:32:55 GMT

Hello @TashaMaher.

Thanks for coming here.

When did you order your Xbox?

Katie

Re: Xbox order location

TashaMaher — Tue, 23 Jul 2024 06:55:14 GMT

HI Katie, On Friday 19th July. All we have is an order number and have looked in every single folder that says Orders. Tried customer services and got cut off twice. Just concerned that the purchase is linked to a number for a watch which does not seem to have notification capabilities.

Re: Xbox order location

James_B — Tue, 23 Jul 2024 07:03:07 GMT

Hi @TashaMaher,

Did you order your Xbox on add to plan, or purchase it outright via the EE store?

James

Re: Xbox order location

TashaMaher — Tue, 23 Jul 2024 07:12:11 GMT

HI James, Believe add to plan as confirmation says 'additional monthly cost to paired watch plan'. Have looked under the watch number, nothing. Why is it so difficult to track and trace?

Re: Xbox order location

James_B — Tue, 23 Jul 2024 08:10:42 GMT

Hi @TashaMaher,

I'd recommend contacting our sales team on 0800 956 6000 who'll be able to locate your order and check it has been processed successfully.

James

Re: Xbox order location

TashaMaher — Tue, 23 Jul 2024 09:30:54 GMT

HI James, Will try again today as got cut off twice yesterday.

Re: Xbox order location

James_B — Tue, 23 Jul 2024 09:55:16 GMT

Please let us know how you get on, @TashaMaher

James

Re: Xbox order location

TashaMaher — Tue, 23 Jul 2024 09:59:37 GMT

hi james, being sorted as we speak. as we did not receive notification the purchase was sent back to EE. They are now sorting so that notifications sent to physical mobile and not a watch 🙂

Re: Xbox order location

James_B — Tue, 23 Jul 2024 10:09:12 GMT

That's great @TashaMaher

Thanks for the update. 🙂

James