topic Re: Contract in Orders

Contract

Djcammy5 — Mon, 22 Jul 2024 10:01:01 GMT

Hello my 13-year-old Sister has signed a contract up with yourself using my bank and she is not over 18. I can’t call for help. The only thing I can do is chat online but you seem to not have online chat. What should I do? I got 30 days to cancel this contract with a minor?

Re: Contract

Schockwave — Mon, 22 Jul 2024 11:10:59 GMT

Hello @Djcammy5 ,

Welcome to the community,

Why are you not able to call?

If you do not have a phone, then if you have something like Skype, you can call for free, using the number in my signature.

Re: Contract

Djcammy5 — Mon, 22 Jul 2024 11:12:56 GMT

Because I am mostly deaf, I just about to hear stuff

Re: Contract

Schockwave — Mon, 22 Jul 2024 11:17:41 GMT

@Djcammy5 , there is a relay number for deaf people, not sure whether that would help:

https://ee.co.uk/contact-ee/account-billing/mobile-phone

Re: Contract

XRaySpeX — Mon, 22 Jul 2024 12:56:26 GMT

Has her order yet been approved? Surely any credit check on her will fail.

You have a 14 day cooling-off period to cancel a contract made over the phone or online.

Re: Contract

Djcammy5 — Mon, 22 Jul 2024 12:58:36 GMT

Idk I just had a message saying thank you and it was when she set it up I guess

Re: Contract

XRaySpeX — Mon, 22 Jul 2024 13:27:24 GMT

So she used your email addy? Besides using you bank a/c for payment, did she take it out in your name & addy?