topic Re: Order Number and Confirmation in Orders

Order Number and Confirmation

miald623 — Mon, 22 Jul 2024 10:27:45 GMT

Hello, I ordered online the monthly payment plan iphone alongside a sim card. After they took the upfront payment and on the website confirmed the order. I never recieved an email confirming the order or a number. I’ve called and gone into EE and no one is helping me. I’ve recieved absolutely nothing from EE other than them taking my money.

Re: Order Number and Confirmation

Schockwave — Mon, 22 Jul 2024 11:27:22 GMT

Hello @miald623 ,

Welcome to the community,

Once your order has been dispatched, you will receive notification from DPD the day before and another one on the day of delivery with a one hour window.

Re: Order Number and Confirmation

miald623 — Mon, 22 Jul 2024 12:14:09 GMT

would it be via text message or email?

Re: Order Number and Confirmation

Schockwave — Mon, 22 Jul 2024 13:14:06 GMT

@miald623 it has been nearly four years since I upgraded, and I remember receiving it via text and email, but just download the DPD app and you will see it there, remember to use the same email address and mobile number as the one for EE.