topic Re: Delivery in Orders

Delivery

Mik3yBBQ — Thu, 08 Feb 2024 17:57:34 GMT

Hi I placed an order for an upgrade on my account yesterday and got a confirmation email straight away - but nothing from DPD (no email or tracking number etc).

DPD did attempt delivery today when I was not in and asked my wife for a PIN code which we do not have so he went away and said he’d try again tomorrow (9th Feb).

Can you help please?

Cheers,

Mikey.

Re: Delivery

Chris_B — Thu, 08 Feb 2024 18:02:29 GMT

@Mik3yBBQ download the DPD app and create an account with the same email address that you use with EE, You should see that if you have a parcel from EE and also the pin code that you have to give to the driver..

Re: Delivery

Mik3yBBQ — Thu, 08 Feb 2024 18:08:15 GMT

Heya Chris,

Thanks, I did do that and it does not show any parcel activity. Also on my EE account it says there is no orders outstanding.

Re: Delivery

Leanne_T — Fri, 09 Feb 2024 07:35:39 GMT

Hi @Mik3yBBQ

Thanks for coming here 🙂

Are you using the same email address registered for your EE account?

Could you try using the mobile number on the DPD app instead?

Leanne.

Re: Delivery

Mik3yBBQ — Sat, 10 Feb 2024 12:37:22 GMT

Hi I used both my phone mobile and email and nothing still. DPD haven't been back either and with no tracking details at all I cannot contact them 😞

Thanks

Re: Delivery

Christopher_G — Sat, 10 Feb 2024 14:24:55 GMT

OK, thanks @Mik3yBBQ

If you speak to our Mobile Care team, they'll be able to get the consignment number and check the delivery for you.

Chris

Re: Delivery

Chrmit01 — Sat, 10 Feb 2024 16:40:02 GMT

Hi Mikey. I might be able to give some advice here as I am a DPD driver and handle these types of deliveries every day. Most companies who require DPD to issue and request a pin number to the customer have the pin sent to both the registered email and phone numbers. EE on the other hand do not, they only have the pin sent to the mobile number they have provided to DPD. I have personally seen problems arise on several occasions where the pin was either sent to the wrong number (where multiple devices are on the same account) and even seen it sent out to numbers which were long since disconnected from the same account. The good news is that EE can find and correct that problem very quickly, usually before the customer is off the line.

I'd recommend contacting EE customer services and confirming that they are having DPD send the pin to the correct number. I suspect that's the issue here otherwise your delivery would automatically show in the DPD app. Also, if DPD turn up at your door again the driver can confirm the last 4 digits of the phone number the pin is being sent out to and if it's a phone number that you have access to at that moment the driver can resend the pin to you immediately.

Just to clarify however, the only person who will know what the pin number is will be whoever reads it on the phone it is sent to. Not the driver, not DPD, not EE. The driver cannot unlock the delivery on their device without it so no amount of begging, pleading or reasoning will change this (yes, this happens a lot). Believe me when I say that the driver wants nothing more than a speedy & efficient delivery so if they had any way to work around the pin they would.

Hopefully this helps somewhat

Regards

Chris

P.S. The advice I've given here is my own and not done so on behalf of DPD

Re: Delivery

ValentinaW — Wed, 22 May 2024 13:07:33 GMT

Thank you ever so much for taking time to offer some sensible advice that even the EE advisors don’t know about!! I was Googling how to get your pin following an upgrade request yesterday, and of course EE had sent the wrong details to DPD with a phone number that I did not have with them for more than 5 years. I was told to reschedule the delivery as I might not get the pin in time, but with your advice I managed to get a hold of the pin on the app! All the best to you buddy and once again, thank you!

Re: Delivery

An12711 — Sat, 20 Jul 2024 09:48:42 GMT

For the future customers with the same problem. You need do turn on your RCS messages to receive DPD messages. To do this press messages icon, press the face on right top corner, go to messages setting, turn on the RCS messages.

Regards,

Re: Delivery

Mik3yBBQ — Sat, 20 Jul 2024 10:50:17 GMT

This is not an option in my example as it's an Ipad, not an Iphone. I believe RCS is a feature of ios18 - not sure on Ipad ios18 when it rolls out. Not sure if RCS actually solves the DPD message issue either tbh.

Cheers for the input though. Chrmit01 answer provided in depth info on the process which helped me out.

Re: Delivery

An12711 — Sat, 20 Jul 2024 10:48:13 GMT

Good someone helped you. I had my RCS off and that was my problem with DPD messages

Regards

Re: Delivery

Priscig — Sun, 19 Oct 2025 13:12:57 GMT

I had the same issue. I ordered a game controle, which couldn’t be delivered because I’ve never received a PIN code from either DPD or EE. When I checked my EE account there was a complete different number there, which is absurd since I’m of course an EE client. It couldn’t be delivered and since it’s Sunday I can’t speak with anyone at EE. It’s incredibly frustrating