topic Re: No dpd text in Orders

No dpd text

HarryT13 — Tue, 23 Apr 2024 19:19:01 GMT

I ordered an upgrade last night and dpd tried to deliver it to my wife today, but asked for a pin code, but I have not had an email or text saying they were delivering today or containing a pin code.

Am I supposed to give them something else?

Re: No dpd text

Chris_B — Tue, 23 Apr 2024 19:26:03 GMT

@HarryT13 download the DPD app create an account and use the same email address that you use for EE, on there you’ll also see the PIN code. You should have been sent this code also via text.

Re: No dpd text

HarryT13 — Tue, 23 Apr 2024 19:32:17 GMT

I've tried this, but I'm not receiving a text from the app either, so I'm stuck just looking at where to put the code in.

Can only assume that it's an issue with dpds texting service, because I've double and triple checked my number is right, but if it doesn't get solved I don't know if I'll be able to get my delivery

Re: No dpd text

Schockwave — Tue, 23 Apr 2024 20:30:06 GMT

@HarryT13 , I would suggest ringing customer service and speaking to them, as you should have received notification from DPD and also received the PIN code.

I believe you should receive the PIN code, which you then give to DPD when they deliver your item.

Re: No dpd text

Shadowofdeth — Thu, 25 Apr 2024 14:05:41 GMT

Hilarious. Just happened to me today.

EE tried to gaslight me a bit I think saying that I definitely received the pin in a text yesterday. I didn't.

The driver tried to resend the pin using the number provided by EE from his handheld but no text came through.

I can only assume EE botched the number somehow and gave the wrong one to DPD.

Very annoying.

Re: No dpd text

Kermorvan71 — Thu, 25 Apr 2024 19:18:50 GMT

This happened to me but customer service said I hadn't got any order going through. When.dpd turned up I had no pin number to give him.

This is the second time I've tried ordering and got.the same issue.

Re: No dpd text

Katie_B — Fri, 26 Apr 2024 06:19:49 GMT

Hello @Kermorvan71.

Thanks for coming here.

Are you new to EE?

Have you tried downloading the DPD app and searching with your post code?

Katie

Re: No dpd text

An12711 — Sat, 20 Jul 2024 09:32:53 GMT

You don't receive messages from DPD because your RCS messages are off, to turn it on, follow the steps: Press message icon on your screen, then press face (your picture) on right top corner, go to messages setting. Turn on RCS on.

Re: No dpd text

Schockwave — Sat, 20 Jul 2024 12:30:04 GMT

@An12711 , that would depend, as you do not on Apple devices, this can only be done on Android and Samsung, this is also an old thread, so not sure why you are writing in this one.

Re: No dpd text

Dan484 — Thu, 25 Jul 2024 09:37:36 GMT

Have you tired to use other couriers?

And not forcing customers to get 3rd parties companies software?

Re: No dpd text

jbdx94 — Mon, 09 Jun 2025 15:03:51 GMT

I know this is a late reply but I have found the solution for anyone who reads this in the future...

It's to do with RCS chats, my default messages application doesn't have the option so I tried downloading Google Messages from the PlayStore, I set it as my default messages app and enabled RCS Chats in the settings, which showed Status: Connected.

Then all the dpd texts started coming through. Hope this helps.

Re: No dpd text

Schockwave — Mon, 09 Jun 2025 15:21:04 GMT

Hello @jbdx94 ,

Welcome to the community,

Glad you have found this out and resolved your problem, are you on an Android device, as I am on Apple, as that seems to be where the problem lies.

Re: No dpd text

jbdx94 — Mon, 09 Jun 2025 15:31:01 GMT

Hi, yes I have an Android device, but from what I've read Apple has RCS messaging option as well in the Settings app. You need to be on iOS 18 at least though.

https://support.apple.com/en-gb/122195

Re: No dpd text

Schockwave — Mon, 09 Jun 2025 15:31:25 GMT

@jbdx94 , yes., it does now, and when using messages, can see whether RCS or not, as when IMessage, it does not show. RCS is new to Apple products, by the way.