wont be able to join EE just because I entered a wrong billing address

lymc — Thu, 18 Jul 2024 18:48:16 GMT

I mixed up my billing address and delivery address when making an order, and was called to do a credit check, the CS said I have to change my billing address via bank which is not possible, but she refused to give me alternatives.
Then I called and another person made an order on phone for me but I was called several times to do credit check and failed again, I even went to one of the EE branches directly and the sales there even told me I have to join other network provider.
At the end I joined another network provider and they suddenly sent me a new sim card, I chose to terminate the service as I have already joined another network provider, I contacted the sales representative through live chat and they told me there would be no problem of joining back EE.
Few weeks later I wanted to join EE and tried to place an order online, but it just couldn't work, and the screen just went like this.

This is so frustrating and I don't know what to do.

Re: wont be able to join EE just because I entered a wrong billing address

Christopher_G — Fri, 19 Jul 2024 06:48:22 GMT

Hi @lymc

Welcome to the community.

I think the best thing to do in your situation is speak with our Sales team directly. They'll be able to check any orders and give you advice going forward.

Chris

topic Re: wont be able to join EE just because I entered a wrong billing address in Orders

wont be able to join EE just because I entered a wrong billing address

Re: wont be able to join EE just because I entered a wrong billing address