topic Re: Ps5 order in Orders

Ps5 order

RB321 — Wed, 17 Jul 2024 18:25:30 GMT

Hey guys, hoping you can help. I ordered a ps5 yesterday as an add on to my current contract. I have recieved the confirmation email which says as the heading thanks for your order and also includes the order number and they will let me know when it is out for delivery. The issue is my bank still shows the £20 deposit as still pending and I am unable to track it on my orders. It also doesn't show any orders pending on my EE.

I'm just wondering if this is normal as I thought it would have at least showed on my orders.

Thanks in advance

Re: Ps5 order

James_B — Thu, 18 Jul 2024 07:03:22 GMT

Welcome to the EE Community, @RB321 🙂

Yes, this is to be expected while your order is being processed.

Our sales support team would contact you directly if there were any issues.

James

Re: Ps5 order

RB321 — Thu, 18 Jul 2024 07:07:46 GMT

Perfect, thanks James. I just wanted to make sure as I've had no issues previously with ordering from EE except this which seems to be taking its time.

Re: Ps5 order

Louiswright18 — Sat, 31 Aug 2024 16:22:53 GMT

I’m having the exact same issue, have you resolved it yet? If so tell me how you did it please would be very helpful, thanks