https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407099#M75831 <P>Hi, its been over 3 working days now and it still hasn't arrived?</P> Wed, 17 Jul 2024 15:42:06 GMT Hanzodq 2024-07-17T15:42:06Z https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1406580#M75798 <P>About a week ago, I sent my phone for repairs, which was fixed and sent to the wrong address, meaning they sent me a replacement instead. I had already disposed of the physical QR code for the e-sim as my contract started in December 2022 meaning I had to order a replacement QR code. I ordered it on Friday, today is Tuesday and it still has not arrived even though it said it would take 2-3 days to be delivered. I can't even call customer service or any helplines as I don't have a sim is it still going to arrive?</P> Tue, 16 Jul 2024 12:14:58 GMT https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1406580#M75798 Hanzodq 2024-07-16T12:14:58Z https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1406614#M75800 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4452642">@Hanzodq</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>It is 2-3 working days, and as there was the weekend, that may be why, as it is send by second class post.</P> Tue, 16 Jul 2024 13:49:01 GMT https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1406614#M75800 Schockwave 2024-07-16T13:49:01Z https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407099#M75831 <P>Hi, its been over 3 working days now and it still hasn't arrived?</P> Wed, 17 Jul 2024 15:42:06 GMT https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407099#M75831 Hanzodq 2024-07-17T15:42:06Z https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407127#M75833 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4452642">@Hanzodq</a></SPAN></SPAN>&nbsp;</P> <P>The SIM can take four working days to arrive. If you're <A href="https://ee.co.uk/store-finder" target="_blank">near an EE Store</A>, you can pop in for a replacement eSIM. You would need to take some photo ID in with you (driving license or valid passport).</P> <P>Chris</P> Wed, 17 Jul 2024 17:05:09 GMT https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407127#M75833 Christopher_G 2024-07-17T17:05:09Z https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407188#M75838 <P>Hi, Just wondering if I need to be the overall account holder to pick up an eSIM as my dad is the overall account holder not me but its me who needs the replacement eSIM.</P> Wed, 17 Jul 2024 19:49:01 GMT https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407188#M75838 Hanzodq 2024-07-17T19:49:01Z https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407303#M75844 <P>Yes, it would need to be collected by the account holder, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4452642">@Hanzodq</a></SPAN>&nbsp;</P> <P>James</P> Thu, 18 Jul 2024 08:14:12 GMT https://community.ee.co.uk/t5/Orders/I-Ordered-an-e-sim-get-qr-code-on-Friday-its-now-Tuesday-and-it/m-p/1407303#M75844 James_B 2024-07-18T08:14:12Z