topic Re: EE phone delivery in Orders

EE phone delivery

Richard_Worsley — Tue, 16 Jul 2024 14:33:09 GMT

Hello EE community,

I received an order through the post and a watch but I wasn't there to get in the order from the delivery driver.

How do I get EE to send the full order from the bill they sent me back to me? Any advise would be welcome.

Thank you in advance,

Richard

Re: EE phone delivery

Christopher_G — Tue, 16 Jul 2024 16:22:07 GMT

Hi @Richard_Worsley

Welcome to the community.

Could you explain a bit more about what has happened please? I don't understand. Has the delivery company given you any instructions after the delivery failed?

Chris

Re: EE phone delivery

Richard_Worsley — Wed, 17 Jul 2024 10:25:39 GMT

Hi Chris,

Thank you for your support with this. I didn't realise the Galaxy Samsung
phones were for me so I was wondering if you could let me know who to
contact to have them sent back to my home address as well as the watch?

Best wishes,

Richard

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[Mod Edit: Removed signature with personal information]

Re: EE phone delivery

Christopher_G — Wed, 17 Jul 2024 10:27:05 GMT

Ah, OK thanks @Richard_Worsley

If you speak with our Sales team, they'll be able to check the status of the order and see if they can put it back through, if it was cancelled.

Chris

Re: EE phone delivery

Richard_Worsley — Wed, 17 Jul 2024 10:30:33 GMT

Hi Chris,

Thanks for confirming this. Where can I found the order number or reference
number to provide the EE sales team so they can track my order?

Best wishes,

Richard

Re: EE phone delivery

Christopher_G — Wed, 17 Jul 2024 10:36:10 GMT

If you click this link to our contact page, there are a couple of options to get in touch, @Richard_Worsley

If you have received any emails from us about the order, there should be an order/reference number. If you don't have it, they'll be able to search with your name and address.

Chris

Re: EE phone delivery

Richard_Worsley — Wed, 17 Jul 2024 10:38:33 GMT

Hi Chris,

Thank you so much for your support with this. I will follow up with the EE
sales team then!

Best wishes,

Richard

Re: EE phone delivery

Christopher_G — Wed, 17 Jul 2024 10:41:10 GMT

You're welcome, @Richard_Worsley 🙂

Hope you get sorted.

Chris