topic Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver in Orders

Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

gazzabjazza — Wed, 17 Jul 2024 05:54:09 GMT

Hi,

I upgraded my phone yesterday and upgraded to the Z Fold 6 with the offer of a free pair of Galaxy Buds3 Pro.

The website says the Buds will be delivered to me 15-30 days after the order has been placed, but the lady I did the upgrade with yesterday said I would have to claim them with Samsung?

There is no mention of the Buds3 Pro on the order email/invoice that was sent to me either.

Can someone please clarify how these will be claimed or if they will be sent out by EE as the website says?

Thanks!

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Chris_B — Wed, 17 Jul 2024 07:20:23 GMT

@gazzabjazza On the order page it says

Offer starts 10 July 2024 and ends 23:59 23 July 2024. Get free Samsung Galaxy Buds3 Pro Silver when purchasing any Samsung Galaxy Z Flip6 or Samsung Galaxy Z Fold6. Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. Your Samsung Galaxy Buds3 Pro Silver will be delivered to your account address within 15-30 days of your purchase, excluding weekends. If your EE account remains in arrears 14 days after original point of dispatch you will no longer be eligible for the Samsung Galaxy Buds3 Pro Silver. Offer cannot be combined or used in conjunction with any other offer, discount or promotion

and you can find that HERE

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

gazzabjazza — Wed, 17 Jul 2024 07:24:33 GMT

Yes this is what I read on the website too, but the lady on the phone said
I would have to claim with Samsung and there was no mention of it on my
order email.

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Leanne_T — Wed, 17 Jul 2024 10:26:33 GMT

Hi there @gazzabjazza

Thanks for coming to the community 🙂

You won't need to claim for the Samsung Galaxy Buds3 Pro Silver. If you give us a call on 150, the team will check all eligibility for you and make sure the gift will be sent automatically.

Thanks.

Leanne.

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Lewitayla12- — Thu, 18 Jul 2024 10:06:43 GMT

Hey, just to jump in on this, the guy I upgraded with on the phone said the same thing. Samsung will be in touch with how to get them ordered. I just called ee to change delivery info for my order due tomorrow (z fold 6 + watch ultra) and he said it will likely automatically be sent out. "Likely" haha

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Maz77 — Thu, 18 Jul 2024 11:23:53 GMT

Is there a delay with the pre orders???

Just had an email saying

Your order is confirmed but we’re awaiting your expected delivery date. This is while we wait for delivery confirmation from the manufacturer. We’ll be in touch soon with an update on your order.

I was expecting mine tomorrow and have to return my trade in by the 26th

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Christopher_G — Thu, 18 Jul 2024 13:37:27 GMT

Hi @Maz77

DPD will be in touch with you when it's ready to be delivered. You won't be expected to return your old device until you receive your new one.

Chris

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Curtis27895 — Fri, 19 Jul 2024 22:59:46 GMT

Hi, I've had this too. I received the phone today but apparently waiting on the stick for the watch ultra 🤷‍♂️

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

karol_ximena_95 — Sun, 21 Jul 2024 08:42:26 GMT

Yesterday I was in the store to update my phone to the flip 6 and I asked them about the buds3 pro and they told me that it did not apply because the deadline was July 19 and I went on the 20th, and in the comments I see that the deadline is the 23rd and I wonder.... What is happening in that store, misinformation?

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

James_B — Sun, 21 Jul 2024 08:45:26 GMT

I'm sorry to hear you were given the wrong information in store, @karol_ximena_95

I can confirm the offer ends on 23 July 2024.

James

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

karol_ximena_95 — Sun, 21 Jul 2024 09:02:52 GMT

Thanks James, do I have to do something? Should I go back to the store to update information? Or as they say in previous comments, the buds arrive automatically?

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

James_B — Sun, 21 Jul 2024 09:07:49 GMT

No, you don't need to do anything @karol_ximena_95

Your Buds3 Pro will be dispatched automatically 15-30 days after you receive your phone.

James

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

TheW1seOne — Thu, 22 Aug 2024 10:27:14 GMT

When can we expect an update on this? I received my Fold 6 weeks ago and still waiting for any updates regarding the Buds 3 Pro pre-order bonus. Do you know when we can expect for the earbuds to be shipped out?

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Lesley_W — Thu, 22 Aug 2024 13:15:48 GMT

Hi @TheW1seOne

If the 30 days has passed and you haven't heard anything, I'd recommend getting in touch with our customer care team on 150 to chase this up.

Lesley

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

caz1121 — Sun, 25 Aug 2024 00:32:34 GMT

Personally now well beyond 30 days, called 150 to be told I had to claim them from Samsung?

Beginning to feel like I've been had... and even EE haven't got a clue 🤷‍♂️

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Lewitayla12- — Sun, 25 Aug 2024 09:50:10 GMT

Just an update, about 10 days after receiving my phone i got a text from EE/samsung saying they were sending out my buds but there was delays/setbacks in production but they hadn't forgotten and would send them as soon as they became available, so I assume if you didn't get that text by now then it's not looking good.

Side note, I also got the watch 7 ultra which comes with £100 google store credit, and got a text 10 days from receiving that device saying there were also delays with this promo

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Alex_H — Sun, 25 Aug 2024 13:18:50 GMT

Hi @caz1121,

Thanks for visiting the EE Community 🙂

I am sorry you have been advised incorrectly when you called, the offer that was on for Samsung Buds Pro 3 free gift with a purchase of a Samsung ZFlip6 or ZFold 6 is fulfilled by ourselves and does not need to be claimed with Samsung.

As long as your purchase meets the eligibility criteria which you can find here ZFlip6ZFold6Buds3ProGWPTerms.pdf (ee.co.uk) you should receive them. Once they are dispatched you will get a text from us as well as a text from DPD.

Alex

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Duongmichal — Mon, 26 Aug 2024 01:53:39 GMT

That's ridiculous 😒 I did pre-ordered 13.7. New flip6 with Buds 3 pro i received phone 19.7.2024 but still didn't receive those buds3 pro, now is 26.8. And my buds 3 pro still didn't received seems like I was scammed

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

Chris_B — Mon, 26 Aug 2024 07:44:14 GMT

@Duongmichal How are you scammed for something you’re not paying for ? 🤔 It’s a free gift.

Re: Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

killyouridols08 — Mon, 26 Aug 2024 09:11:52 GMT

Its out of EEs hands, it's Samsung that cant get stock out quick enough.