topic Re: No confirmations?!?! in Orders

No confirmations?!?!

Liam199441 — Thu, 11 Jul 2024 15:46:47 GMT

Hello I wonder if anybody can help ?

On Tuesday i ordered a new phone, being a new ee customer did it all online. Went through all the details paid an upfront cost and now I've heard absolutely nothing from anybody at ee! No calls not emails nothing!

How can a company as big ad this happily take my money then just totally disregard me!

Any help or advice on this would be greatly appreciated

I'm in too minds to head to my local store to get my money back!

Re: No confirmations?!?!

Profile closed — Thu, 11 Jul 2024 16:02:35 GMT

Hello @Liam199441

I would check your Spam/Junk Folders as they can end in there.

You should call the EE Sales team on 0800 956 6000 to check what's going on.

Re: No confirmations?!?!

Schockwave — Thu, 11 Jul 2024 16:28:56 GMT

@Liam199441 , once your phone is ready for dispatch, you will receive notification the day before delivery from DPD and another one on the day of delivery with a one hour window.

Re: No confirmations?!?!

Liam199441 — Fri, 12 Jul 2024 04:57:50 GMT

So I've passed the credit check and all I have to do is wait now ?

Seem a very backward way to run a company in my opinion

Most company's do the credit check during the application and atleast let you know if you have passed or failed it

Re: No confirmations?!?!

Katie_B — Fri, 12 Jul 2024 06:50:29 GMT

Hi @Liam199441.

I am very sorry to hear you have not received any confirmation of your order.

Have you been able to check your Spam/Junk folder?

Katie

Re: No confirmations?!?!

Liam199441 — Fri, 12 Jul 2024 10:45:06 GMT

Hello, I have been checking My emails all week and have had nothing from ee what so ever

Re: No confirmations?!?!

Katie_B — Fri, 12 Jul 2024 10:52:15 GMT

Thanks for checking @Liam199441.

I'd recommend giving us a call so this can be looked into further. Please call us on 0800 956 6000.

Katie

Re: No confirmations?!?!

Liam199441 — Fri, 12 Jul 2024 11:33:16 GMT

Tired that was on hold for 2 hours

Don't fancy wasting my time again!

Can this be looking into instore

Re: No confirmations?!?!

Katie_B — Fri, 12 Jul 2024 11:58:21 GMT

Our store team should be able to help further @Liam199441.

Katie 🙂