https://community.ee.co.uk/t5/Orders/Sim/m-p/1404839#M75724 <P>A replacement SIM is often supplied with upgrade phones incase, for whatever reason, there's a problem with your current SIM or it doesn't fit a new phone.<BR /><BR />If your existing SIM is working and fits your new phone, there's no need to unnecessarily replace it. Just make sure you haven't inadvertently bought your new phone as a new connection with a new number, that would also explain your symptoms but mean that you have 2 separate contracts.</P> Wed, 10 Jul 2024 13:36:22 GMT bristolian 2024-07-10T13:36:22Z https://community.ee.co.uk/t5/Orders/Sim/m-p/1404832#M75723 <P>I’ve just received my new phone but asked to keep my same number but ee have sent new sim but it’s a new number what should I do</P> Wed, 10 Jul 2024 12:57:06 GMT https://community.ee.co.uk/t5/Orders/Sim/m-p/1404832#M75723 Kirsty3039 2024-07-10T12:57:06Z https://community.ee.co.uk/t5/Orders/Sim/m-p/1404839#M75724 <P>A replacement SIM is often supplied with upgrade phones incase, for whatever reason, there's a problem with your current SIM or it doesn't fit a new phone.<BR /><BR />If your existing SIM is working and fits your new phone, there's no need to unnecessarily replace it. Just make sure you haven't inadvertently bought your new phone as a new connection with a new number, that would also explain your symptoms but mean that you have 2 separate contracts.</P> Wed, 10 Jul 2024 13:36:22 GMT https://community.ee.co.uk/t5/Orders/Sim/m-p/1404839#M75724 bristolian 2024-07-10T13:36:22Z