topic Re: No order confirmation email received in Orders

No order confirmation email received

HS2020 — Sun, 07 Jul 2024 19:19:54 GMT

Recently placed order online for upgrade to new handset. Got to page stating thank you for your order email confirmation of this will be sent

received zero email confirmation and have checked all folders have nothing there. Concerned about order as currently without a phone and needing this phone to be delivered asap and can't do much else. Fortunately noted the confirmation number separately and is showing on my orders but email confirmation not come through and have concerns no tracking updates will be occuring

Re: No order confirmation email received

Katie_B — Mon, 08 Jul 2024 06:56:13 GMT

Hi @HS2020.

Thanks for coming here.

It's great to hear you are able to view your order.

Did you provide a contact number when placing your order?

Katie

Re: No order confirmation email received

HS2020 — Mon, 08 Jul 2024 07:19:21 GMT

Hi,

Yes I did. Issue is zero email confirmation on this which finding strange as had previous email confirmations from past orders and further issue is even though my phone number currently do not have a phone hence organised new phone but bit more difficult with no email confirmations

Thanks

Hari

Re: No order confirmation email received

Katie_B — Mon, 08 Jul 2024 11:41:17 GMT

Thanks for getting back to me @HS2020.

It's important that you receive delivery notification.

I'd recommend giving us a call on 07953 966 150. This number can be called from any landline or provider.

If you do not have access to a phone please visit your local EE Store.

Katie

Re: No order confirmation email received

Minxa6758 — Thu, 19 Sep 2024 10:59:04 GMT

My order for my phone says it been accepted and confirmed but can't track it have no email with order number can't ring out as have no credit

Re: No order confirmation email received

Ali_A — Thu, 19 Sep 2024 12:53:50 GMT

Hi @Minxa6758

Do you have a note of the order number shown on the Order Accepted screen when you placed the order?
This usually begins with XKO

Ali

Re: No order confirmation email received

Minxa6758 — Thu, 19 Sep 2024 12:55:23 GMT

Just have to this Hi Stacey, your order is confirmed. See the latest updates at https://myaccount.ee.co.uk/orderdetails?order=ks%2Bk%2FDtDhRJ0rXkaUBPJtklbBgc5o54L Thanks from EE.

Re: No order confirmation email received

Ali_A — Thu, 19 Sep 2024 12:58:37 GMT

@Minxa6758

Did you place the order over the phone or online via the website?

Ali

Re: No order confirmation email received

Minxa6758 — Thu, 19 Sep 2024 13:00:23 GMT

Over the phone

Re: No order confirmation email received

Ali_A — Thu, 19 Sep 2024 14:04:59 GMT

@Minxa6758

It may be worth checking your Email service Junk/Spam folder to see if your order confirmation has been filtered into there.
If there email still cannot be found, I'd suggest the best option to call our Customer Service team on 0800 9566000 (this is a free phone number)
Or see our Contact Us | Help & Support | EE to call from any other phone, and the team will be happy to help locate the details of your order.

Ali