topic Re: Missed the Delivery by DPD as they were early, Paid extra to get next day in Orders

Missed the Delivery by DPD as they were early, Paid extra to get next day

wivout — Sun, 07 Jul 2024 12:56:45 GMT

As stated paid for next day but DPD arrived early and have stated incorrect time. I have a screen shot showing my phone time at 13:13 with stated missed delivery at 13:47. Lied.
And EE need to improve customer service to be able to sort these problems. As no options on 150.

Re: Missed the Delivery by DPD as they were early, Paid extra to get next day

bristolian — Sun, 07 Jul 2024 12:59:00 GMT

@wivout wrote:

As stated paid for next day but DPD arrived early and have stated incorrect time. I have a screen shot showing my phone time at 13:13 with stated missed delivery at 13:47

Please post up that screenshot! Blank out any specific info such as order numbers or suchlike.

Re: Missed the Delivery by DPD as they were early, Paid extra to get next day

wivout — Sun, 07 Jul 2024 13:03:51 GMT

Re: Missed the Delivery by DPD as they were early, Paid extra to get next day

wivout — Sun, 07 Jul 2024 13:05:49 GMT

I have logged a complaint via the online form. So unfortunately its not a EE issue but DPD letting down the whole new phone progress.

Re: Missed the Delivery by DPD as they were early, Paid extra to get next day

bristolian — Sun, 07 Jul 2024 13:07:20 GMT

I'd say that does give you valid cause for complaint with both EE & DPD. EE more for info though - clearly a DPD issue on the face of it!

Re: Missed the Delivery by DPD as they were early, Paid extra to get next day

Chris_B — Sun, 07 Jul 2024 18:08:51 GMT

@wivout The problem you have here is that DPD driver can not change the time that the delivery should of been made within, so if the driver tries to deliver early and can not complete that delivery it’ll show a failure to deliver in the 1 hour time slot you was given not the actual time it was failed in. So not a lie it’s just a system problem that the delivery driver can not change on the fly.

Your complaint should be about an early delivery before the time slot you was given so you wasn’t there because it was too early for the attempted.delivery.