Nightmare with Service

SarTad — Fri, 05 Jul 2024 19:41:51 GMT

I have had an absolute nightmare with EE Mobile. I signed up for 2 sims for July, as said I had 30 days notice to give. I rang the following day as I changed my mind and wanted the £10 unlimited offer and not the £9.

When I rang to say nothing arrived they couldn't see the order so redid it. I then received 2 sim cards, followed by another 2 a week later. Then I receive a bill for June. But I said July. They cancelled the first two sims, and cleared the bill. After a very long call.

I cant use app because cancelled sims are on account, not new sims. Another long call, followed by no call back from customer service, and a 1.5 hour call tonight and 3 different people. They sort the app, for me to find I sim card has the incorrect deal, and is a 24 month contract. I ordered both sims with the 30 day.

Billing person very abrupt and couldn't get me off the phone quick enough. Which considering what has happened I have remained very very calm. Even though the first bill they sent clearly shows the 2 deals at £10 with the 30 days leave option. They cannt correct it with listening back on calls. The billing circle is also incorrect as it runs from mid June to mid July (old sims that were cancelled) and even though I joined end June they my data refreshes 11 July. Reverting to wrong sims obviously. What an absolute joke. I wish I hadn't of bothered. Total stuff up from start to finish.

I now have to wait 3-4 before I get a response, but I bet I get a bill before this is sorted.

I asked for a manager to call me but apparently I have to wait till next bit is looked at.

Re: Nightmare with Service

Christopher_G — Sat, 06 Jul 2024 06:53:38 GMT

Hi @SarTad

Welcome to the community.

I'm really sorry to hear of your experience. If you fill in this online form, the situation will be looked into and a team will contact you to discuss what has happened and what the next steps are.

Chris

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Nightmare with Service

Re: Nightmare with Service