topic Re: Contract price different to what was offered in Orders

Contract price different to what was offered

Nikolett95 — Mon, 01 Jul 2024 21:03:00 GMT

Hi All,

I just completed a sim only purchase via a phone call to the sales team. I was sent a contract to view and sign via text, which quoted a price of £25.90 (I still have access to this link and it is still showing as £25.90), however upon receiving email confirmation it says my contract price is £37 per month.

Has this happened to anyone else, and if so, how have you resolved the situation?

Re: Contract price different to what was offered

Chris_B — Mon, 01 Jul 2024 21:14:21 GMT

@Nikolett95 When you say just completed how just completed because customer services close’s at 9 and you posted this just gone 10pm. But check the information provided as it might have been a tariff with a discount. While it’ll show the full cost you need to check to see if a discount is also shown. If you’re still unsure you need to call customer services tomorrow now to check everything.

Re: Contract price different to what was offered

Nikolett95 — Mon, 01 Jul 2024 21:17:28 GMT

Thank you very much for your answer. Could you please tell me that where on the confirmation email would I see the discounts added? There is nothing mentioned on it unfortunately.

Re: Contract price different to what was offered

Chris_B — Mon, 01 Jul 2024 21:19:55 GMT

@Nikolett95 It should show somewhere towards the end of the final pricing. If it doesn’t then you definitely need to call about this.

Re: Contract price different to what was offered

Nikolett95 — Mon, 01 Jul 2024 21:22:27 GMT

Thank you so much. It does not show it, so I will call them tomorrow. The price I was offered is still available in the text message which they have sent me. I am a brand new customer, do not really know how it works but I hope it will be sorted tomorrow.