topic Re: Xbox Series X Bundle - no game pass, no £140 voucher in Orders

Xbox Series X Bundle - no game pass, no £140 voucher

JamesB311 — Thu, 27 Jun 2024 23:41:08 GMT

Hello,

I ordered the Xbox series X bundle with a 24 month game pass ultimate, and a £140 GameCard voucher.

After being on the phone for 50 minutes to customer service, they still couldn’t resolve the issue and I was given an email address to contact, which my email does not deliver to as it looks to be an internal EE email only.

I’m tempted to return the Xbox even though it’s out of its packaging, as my last hope was that it was pre-installed on the console, obviously not.

Anyone help me with this issue?

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Christopher_G — Fri, 28 Jun 2024 06:58:37 GMT

Hi @JamesB311

Welcome to the community.

When did you take delivery of the Xbox?

Chris

Re: Xbox Series X Bundle - no game pass, no £140 voucher

javakiko — Fri, 28 Jun 2024 09:15:46 GMT

I have the same issue, I ordered the Xbox series X bundle with a 24 month game pass ultimate, and a £140 GameCard voucher.

Neither of these arrived in the box, I have had no email, or no text messages relating to accessing my voucher codes. There is no instructions anywhere on the EE website telling you how to redeem these, followed the instructions on XBOX website & nothing, very, very unhappy. I recieved the console today.

Re: Xbox Series X Bundle - no game pass, no £140 voucher

JamesB311 — Fri, 28 Jun 2024 10:49:29 GMT

Tuesday morning, (25/06), this information should be told to us on an email upon purchase of the console, why are we left to come on here to ask about our vouchers, no proper process in place? It’s shocking from EE.

Re: Xbox Series X Bundle - no game pass, no £140 voucher

JamesB311 — Fri, 28 Jun 2024 10:47:27 GMT

Yep, 0 help or instructions anywhere, customer service don’t even have a clue! On the phone with them for nearly an hour, just got palmed off. Joke.

Re: Xbox Series X Bundle - no game pass, no £140 voucher

boogielulu — Fri, 28 Jun 2024 13:28:32 GMT

I ordered the xbox series x bundle with £140 ee game card yesterday morning, but I haven't received the confirmation email.

I paid £10 up front.

I also did a separate order for a switch, which the £20 upfront payment is showing on my account, and I also got the confirmation and tracking number for.

EE CS didn't really say anything other than "you'll get an email soon"

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Lexx844 — Sat, 29 Jun 2024 16:27:51 GMT

Hey, I got the same bundle a few weeks ago, I have just being chatting with ee online and they told me to text XBOX to 150 and follow the instructions, this has worked for the games pass. No clue on the game card. 😞

Re: Xbox Series X Bundle - no game pass, no £140 voucher

JamesB311 — Sun, 30 Jun 2024 12:23:36 GMT

Hi. I’ve tried that everyday the past 4 days, page says ‘technical error try again later’. There’s no hope of getting these codes is there😂

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Christopher_G — Tue, 09 Jul 2024 10:39:52 GMT

Hi all

You should receive a text message to claim the gamecard within a few days of receiving the device. If you haven't received this, I recommend speaking with our Mobile Care team so that they can raise a webform to the relevant team to send one manually.
Chris

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Iain2200 — Thu, 11 Jul 2024 21:36:36 GMT

Did you get this resolved? I just got my Xbox on Monday. Got the game card but no 24 month game pass.

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Katie_B — Fri, 12 Jul 2024 06:45:52 GMT

Hi @Iain2200.

If you have no received a text message to claim your gamecard please give us a call.

Katie

Re: Xbox Series X Bundle - no game pass, no £140 voucher

javakiko — Fri, 12 Jul 2024 08:56:06 GMT

So, quick update, called this morning regarding the GamePass, I had to remove the TNT Sport add-on to access this, bit annoying only been able to run one add-on at a time, not particularly beneficial to the customer, especially as I paid a little extra to use it on other devices.

This may be everyone's issue if you have another add-on enable.

Had a bit of a runaround, staff were helpful though.

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Lexx844 — Fri, 12 Jul 2024 09:31:27 GMT

I have finally got my gamecard 2 days ago. Almost a month later, my games
pass came through about a week after my broadband got connected. So keep an
eye out, (that was about 3 week after purchase)

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Pete1000 — Sat, 13 Jul 2024 21:16:10 GMT

Lucky you I got the gift card not activated it as I never received the Xbox 3 weeks later joke of a company.

Re: Xbox Series X Bundle - no game pass, no £140 voucher

JayJ1077 — Fri, 19 Jul 2024 09:29:52 GMT

So I also ordered the bundle , no code or email with voucher or game pass, spent about 3 hours on chat with EE and after finally explaining to someone what I needed after being passed round different agents , then having the chat closed on me numerous time.

I was sent a text with a link that I had to go to on using mobile data and via edge browser only which activated a 1 month Xbox game pass ( EE customer service told me that this would automatically renew each month when I queried it)

Still no voucher code, was told to wait 14 days after my order which was up yesterday , i also have emailed the BHgaming address and also don't think it was delivered as it went to my trash items not sent.

i am getting on to EE chat today and will update

Re: Xbox Series X Bundle - no game pass, no £140 voucher

Lexx844 — Fri, 19 Jul 2024 11:45:29 GMT

My 14 days turned into about 3 weeks. But finally got it