topic Re: Unable to make calls after upgrade in Orders

Unable to make calls after upgrade

Elaya — Tue, 25 Jun 2024 10:02:33 GMT

Upgraded my £5 rolling pack to a £10 months sim.
£10 for unlimited data, texts and calls.
paid £10 on the 13th, still hadn’t received the sun as of today 25.06.24. Called 150, spoke to someone and they said they could just upgrade my current sim to the deal that was originally agreed.

after signing the contract he said the line would go dead and all would be sorted.
got a confirmation email stating £10 contact but only 5gb data and limited texts and calls. This is not what I signed and agreed to. On top of that I am unable to make calls or receive them now.
i have restarted the phone, checked the network, manually selected ee and nothing.
Not only have I been given the wrong contract but it doesn’t work.
please help

supposed to be £10 unlimited everything

thank you

Re: Unable to make calls after upgrade

XRaySpeX — Tue, 25 Jun 2024 10:47:09 GMT

@Elaya : I think you haven't been put on a contract but are still on PAYG.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Unable to make calls after upgrade

Elaya — Tue, 25 Jun 2024 11:03:40 GMT

Hello, thank you for the speedy reply texted AL to 150 this is the reply

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). You are on our Essential plan. You have 5.0GB remaining of your 5.0GB data allowance.. You have used 0Bytes of free data this billing period, reply FREE USAGE to see a full breakdown.

If you would like more information about your plan reply MYPLAN. For info on our other Text Services, reply HELP or go to ee.co.uk/text150

Re: Unable to make calls after upgrade

XRaySpeX — Tue, 25 Jun 2024 11:05:53 GMT

No, I'm wrong! You are on a 5GB contract.

Re: Unable to make calls after upgrade

Elaya — Tue, 25 Jun 2024 11:09:12 GMT

Ah okay so they haven’t added the calls or texts? It’s also supposed to be unlimited 😅 so appears I was put on the wrong thing. Any idea how I can fix this?
thank you again

Re: Unable to make calls after upgrade

XRaySpeX — Tue, 25 Jun 2024 11:10:36 GMT

All contracts nowadays come with unlimited calls & texts.

Re: Unable to make calls after upgrade

Elaya — Tue, 25 Jun 2024 11:12:38 GMT

Ah okie, that’s my issue- I’m unable to make any calls or texts. Can’t call 150 either, but can use data

Re: Unable to make calls after upgrade

Leanne_T — Tue, 25 Jun 2024 11:46:24 GMT

Hi there @Elaya

Thanks for coming to the community.

Please call our mobile guides from any other phone and the team will be happy to help get this sorted for you.

Our Contact EE page has numbers you can use from any mobile or landline 🙂

Leanne.

Re: Unable to make calls after upgrade

Elaya — Tue, 25 Jun 2024 16:25:00 GMT

Hello, I do not have another phone or landline

Is there anyway I can contact customer support?
Thank you

Re: Unable to make calls after upgrade

XRaySpeX — Tue, 25 Jun 2024 16:33:02 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.