topic Re: Xbox series x in Orders

Xbox series x

Soco85 — Mon, 17 Jun 2024 20:58:16 GMT

Trying to add a Xbox series to my monthly mobile plan (£42 a month) won’t allow it but I can purchase one or apply for EE finance. Anyone know why?

Leanne_T — Tue, 18 Jun 2024 07:38:20 GMT

Hi there @Soco85

Thanks for coming to the community 🙂

Do you have a pay monthly account with a mobile device or SIM Only plan?

How long have you had the mobile contract?

Thanks 🙂

Leanne.

Soco85 — Wed, 19 Jun 2024 15:32:56 GMT

Have both and a watch been a customer for a good few years and not missed a payment

James_B — Wed, 19 Jun 2024 15:49:35 GMT

Our mobile guides will be happy to check your eligibility to purchase add to plan products on your mobile account if you get in touch on 150.

James

Soco85 — Wed, 19 Jun 2024 16:03:20 GMT

Tried ringing numerous times to be sent a message to say follow the link which doesn’t work

James_B — Wed, 19 Jun 2024 16:37:39 GMT

If you select option two at the start of your call, you'll be able to select an option to speak to a mobile guide.

Hope this helps.

James