topic Cannot check out in Orders

Cannot check out

Smeliukas — Fri, 14 Jun 2024 22:17:17 GMT

Hello,

I am trying to place an order for a sim card through the EE website, but during the checkout, where you place your delivery data etc, it constantly asks me to log in. I am logged in to my ee account, which is empty. Even when I click to log in, it ports me to the home page already logged in. And it repeats the same. Tried PC, portable devices, different browsers, privacy modes etc. It all the same.

Re: Cannot check out

Katie_B — Sat, 15 Jun 2024 06:49:22 GMT

Hi @Smeliukas.

Thanks for coming here.

Do you have any active contracts with EE already?

Speak soon,

Katie

Re: Cannot check out

Smeliukas — Sat, 15 Jun 2024 08:27:04 GMT

Hey,

Currently nope, had like 6 years ago, that's why it still has my account. When trying to use the new email etc, I am getting message that "it looks I am the costumer already, please log in etc."

Re: Cannot check out

Katie_B — Sat, 15 Jun 2024 08:39:32 GMT

Thanks for confirming @Smeliukas.

I'd recommend getting in touch by calling 0800 956 6000.

The team can help process your order and remove your old EE account.

Katie