topic Re: DPD Delivery PIN issue in Orders

DPD Delivery PIN issue

i-luiz — Sun, 09 Jun 2024 14:17:18 GMT

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous. Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiving calls and SMS, but nothing from DPD unfortunately. They do not send it, I try to log on their website/app and I can't because they 'send' a SMS to confirm it is me and AGAIN I get nothing from them. So I call the depot asking for collect my parcel - which is very important to me - and they cannot do it without the freaking PIN!!!!! This is absolutely outrageous!

We buy, pay, expect for something and we can not have it because others issues. Very disappointing.

Re: DPD Delivery PIN issue

Northerner — Sun, 09 Jun 2024 15:39:34 GMT

Hi @i-luiz

You'll receive a delivery time with the pin via email and text.
You can check the DPD website tracker which gives the pin.
The DPD app.
You can speak to EE.

I don't understand people's issues to be honest, i use DPD all the time especially with the pin system which is to protect YOU from fraud.

Thanks

Re: DPD Delivery PIN issue

i-luiz — Sun, 09 Jun 2024 20:50:02 GMT

You don't understand because you are looking at your own reality and experience. Congratulations on your amazing history with DPD Delivery, really, however if you are willing to search a little bit, you will easily find such a many [MANY] complaints about their services, that's why I'd started saying 'Just to reinforce'. This is exactly because I am aware of the complaints from many customers, apart of your remarkable success with them.

Let's go for it, though:

You'll receive a delivery time with the pin via email and text. [You are lying or you are just confused, since they do not send ANY e-mail - or they picked myself to do not do it, there is a chance!!? They have only - as far as I am concerned - the SMS way to deliver our parcel. This is, basically saying, shameful!!! According to many customers this has been a fail procedure to do this when most of people are buying a new phone exactly because they DO NOT have another one available - have this crossed your mind @Northerner ?]
You can check the DPD website tracker which gives the pin. [No, there is no PIN on their website at all. By the way, I called they THREE times in order to find a solution and at the end, the attendant told me that the ONLY WAY to get it is actually getting the freaking PIN through their shameful SMS procedure. Maybe you know their system better than themselves, though?!]
The DPD app. [What do you mean? Maybe you are a special client or so - I have no idea - however, I am not using their services all the time and I do not have to know every single way to make my delivery happens. Also when I try to register on their app, guess what(???) they asked me (believe or not) for the freaking PIN again!!! How should I get it? No idea mate, since they do not send it at all. So I am not registered on their app as you should be and I hadn't been informed that I had to be in order to get a simple delivery done.
You can speak to EE. [Thank you for your fourth advice, you have been very helpful, it's just a pity that this one does not work as well, exactly as the other three ones. I called them and informed everything and the only thing they did was to confirm my details and reinsure that they would try to deliver my parcel on the next day again (To TRY obviously, because if I don't get the magic PIN from them I won't be able to receive my device this again.]

I am sorry that you don't understand people with these kind of issues with DPD services. I hope I become a expert in get THEIR JOB done by myself one day.

Thanks for your time, dude.

Re: DPD Delivery PIN issue

Northerner — Sun, 09 Jun 2024 21:06:19 GMT

Hi @i-luiz

As EE post out thousands of items and only a few people seem to have" issues" then the obvious conclusion is its not an EE or DPD issue.

Oh look at this a DPD email with a pin number.......

Re: DPD Delivery PIN issue

i-luiz — Sun, 09 Jun 2024 21:19:50 GMT

I am happy for you as well as for the thousands ones mentioned. It's curious that even the DPD attendants [whom I've called THREE times today] are not able to understand what happens, not mentioning that the driver also told me that these "ISSUES" use to happen and "make his job much more difficult" (his words), but yes, I am actually part of these few poor/unlucky people (obvious conclusion) whose aren't able to get into the flawless DPD service's world.

Unfortunately I am still without my parcel, my PIN, my email with all the information needed, SMS or even my register on their app.

Thanks anyway

Re: DPD Delivery PIN issue

Cerat — Sun, 09 Jun 2024 21:21:08 GMT

You should be more careful with people's problem. "EE Community Star"? What a joke!

What kind of "I don't understand people's issues to be honest" comment is that? Clearly a disservice for any community. The only dishonest here may be you, trying to cover the problems with this failed system. You may be their employee which is even worse for a reply like that.

Just because YOU never had problems, doesn't mean other people never had as well.

Sure this is to "protect" the customer, but even if they will go to collect it themselves, DPD cannot deliver without the code. I think they must to protect the parcel from the own buyer. What a perfect service!

Re: DPD Delivery PIN issue

Cerat — Sun, 09 Jun 2024 21:24:22 GMT

Wooowww look at him!!, It works for you! Fantastic 👏🏻👏🏻👏🏻👏🏻 now stop with your useless replies.

Re: DPD Delivery PIN issue

Northerner — Sun, 09 Jun 2024 21:31:52 GMT

Hi @Cerat

If it was a failed system then nobody would receive any packages. The pin is to protect you as the customer and EE from fraud mostly.

You can always have your device/package delivered to an EE store.

Its not just me its thousands of other people. The OP could have installed the DPD app on another phone/tablet in the household/friend and then tracked the package. The point is there are other ways of obtaining this pin.

Thanks

Re: DPD Delivery PIN issue

i-luiz — Sun, 09 Jun 2024 22:53:27 GMT

Dear @Northerner (EE Community Star!?!??) for the last time, just because I think you haven't understood it yet - even after that much explanation!

THERE IS NO PIN AT ALL!!!! Got it??

No SMS came up. No email received. No app installed and even not able to register on this, just because your beloved and unfailable PIN system doesn't show itself!!!

DPD attendants told me that it's not possible to collect the parcel as I HAVE TO HAVE the brilliant PIN again. I hadn't been offered the chance to collect my device from a store at all too.

It sounds very VERY strange when you fight so hard in order to defend a company (or their PIN, let's say), but it's up to you anyway. Just remember that you aren't the only one important on the Earth and don't be ridiculous saying that only 'few people have this issue', you should be shamed by saying that.

Enough is enough. Good night and be happy with your amazing DPD forever, but next time, it would be nice to see you really trying to help the community (as an EE community STAR) instead of being a company's advocate. Good luck.

Luiz

Re: DPD Delivery PIN issue

EVampire — Wed, 12 Jun 2024 20:50:21 GMT

You couldn’t be so wrong with what you have said and clearly haven’t a clue what you are talking about.

issues most people are experiencing with DPD and PINs are actually caused by EE systems. I have experienced the ‘no PIN’ myself this morning. DPD have no control over the PINs and are issued by EE. This depends on EE having correct information within the DPD system they use. So, for example with mine, EE had not entered my email address and for some reason had the incorrect mobile number.

So basically someone else was getting my PIN via text, and as EE had not entered my email into their DPD system, was not linked to the delivery, so would not show up on the DPD app.

just to clarify also, EE had all these details as this was an upgrade, so they have my email (received multiple emails regarding the upgrade) and also text messages. The DPD system they use is separate from their account system so needs to be manually updated

Re: DPD Delivery PIN issue

Richard91978 — Sun, 11 Aug 2024 19:25:53 GMT

There is defo an issue with this system as I’m currently going through the same issue. The fault has to be on dpd side as I can’t even verify the app with my phone number yet I receive all text messages as normal from everyone else. I’m now on two failed delivery attempts because of this and the third is due tomorrow but with a change that I get my pin as email only this time. Fingers crossed it works but after reading this thread don’t think it’s gonna work. Also forgot add telephone number and email are correct on ee systems and the partial that dpd show I can tell that’s my details

Re: DPD Delivery PIN issue

i-luiz — Sun, 11 Aug 2024 19:33:14 GMT

Hey! My problem was sorted out and apparently the issue is with EE unfortunately. I called them after the problem with the DPD driver and just then they scheduled my deliver on their system, after that everything worked smoothly.

so my advice is call them (EE) and check your delivery with them.

I wish you a good luck as it is a pain.

Re: DPD Delivery PIN issue

Richard91978 — Sun, 11 Aug 2024 22:38:22 GMT

So I’ve been using an iPhone for the past couple of months and my partner is using Android as I’ve not been able to get the verification text for the dpd app I thought I would try it on my partners phone and see what happens. Text came through so was able to create an account for her. Cause I still had my old phone which is Android thought let me give it a try I’ve now managed to be verified and can now see my previous orders and the one coming tomorrow with their pins. Question now is, is it apple causing the issue? Going to leave my sim in my old phone tonight and see if I get the text from dpd in the morning

Re: DPD Delivery PIN issue

Richard91978 — Mon, 12 Aug 2024 11:35:15 GMT

So this morning checked my phone and there it was a text from dpd with my pin and time slot and now parcel delivered. Hope this helps anyone that’s been in this situation I’ve also got a call back with ee to see if I had any issues

Re: DPD Delivery PIN issue

mothbrooke — Tue, 27 Aug 2024 12:59:23 GMT

I'm having to leave EE over this issue. I've had multiple delivery attempts but the DPD code isn't coming through despite other text messages making it through instantly. DPD blames EE, and EE blames DPD. Someone from retentions actually told me they, and I quote, "don't have the time to do that" when I suggested they ring DPD and sort it out because as a customer I can't do anything more.

The DPD app trick didn't work for me (no incoming parcels showing), and DPD confirmed that EE only authorise the PIN to be sent via text message (not email as well, like most other suppliers). So after a week of trying, I am now forced to move network as my old phone died and I'm desperate for a new one - I'm borrowing one at the moment. It's been the worst buying experience I've had in years and after hours of phone calls I can honestly tell you they don't care at all.

Re: DPD Delivery PIN issue

Debbie_G — Tue, 27 Aug 2024 14:02:52 GMT

Hey @mothbrooke

Thanks for coming to the Community.

I'm sorry to hear about the experience you had. I would recommend getting back in touch with our guides who will be able to look into this further to get this sorted.

Debbie 🙂

Re: DPD Delivery PIN issue

mothbrooke — Tue, 27 Aug 2024 15:33:00 GMT

They are unable to get this sorted. The DPD driver told me this happens a lot with EE. He re-sent the code from his PDA, but it didn't arrive. He told me that what normally happens is people call EE, EE chase it up with DPD, and in a few days something's sorted, e.g. the removal of the PIN Code requirement and a switch to ID/Passport. I was unable to get anyone willing to make that call to DPD. It's either "against company policy" or, as one had the nerve to say, "we don't have the time". I've cancelled now.

Re: DPD Delivery PIN issue

Leanne_T — Tue, 27 Aug 2024 15:59:23 GMT

I am very sorry the team were unable to get this sorted for you and you have now cancelled the order @mothbrooke

Thanks for coming back and letting us know.

Leanne.

Re: DPD Delivery PIN issue

beagrie — Mon, 30 Dec 2024 14:27:50 GMT

6 months later and I'm dealing with this problem. DPD have apparently sent the pin to the phone number attached to my Pixel Watch. That number doesn't receive messages. The only correspondence I have from EE is the order confirmation email, so even if I wanted to jump through all the extra hoops you laid out, I don't have a tracking number. I didn't even know the watch was coming today until the driver knocked on my door.

Thousands of people may get their phones and watches using this system, but this specific issue is a very clear and blatant failure of the system. And one that should be easily avoidable.

Re: DPD Delivery PIN issue

garybs29 — Tue, 31 Dec 2024 09:30:40 GMT

@beagrie If you've got an email try downloading the DPD app & put in the email address it should then pull through deliveries associated with it & show it