topic Re: eSIM details in Orders

eSIM details

genkaspiration — Thu, 06 Jun 2024 07:35:55 GMT

Hello people!

I have recently ordered an eSIM with a plan on it with a transfer on to my old number and I was wondering how long I should wait and how am I going to receive my number? Online or physically via post?

Re: eSIM details

Leanne_T — Thu, 06 Jun 2024 09:59:29 GMT

Hi there @genkaspiration

Thanks for coming here.

How long ago did you place the order?

SIM Orders are usually sent by post within 2-5 working days, with information including the EE number.

Leanne 🙂

Re: eSIM details

genkaspiration — Thu, 06 Jun 2024 10:04:31 GMT

Hello there!

I have placed an order yesterday but it is not a normal SIM. It is an eSIM and could you please tell me if it arrives as physical sim or online through email?

Regards

Re: eSIM details

Leanne_T — Thu, 06 Jun 2024 10:12:41 GMT

Hi @genkaspiration

If this was not advised at checkout, you would need to give our sales team a call and they will check the order for you 🙂

You can call us on 0800 956 6000 and the team will be happy to help.

Leanne.