topic Re: have not received my handset....did not receive tracking number in Orders

have not received my handset....did not receive tracking number

julee70 — Fri, 31 May 2024 09:24:41 GMT

please somebody help.......i did not recieve email with tracking number.....i managed to rebook delivery on my old phone before it went off.......they failed to deliver...no card nothing....i am housebound and zero support......so i cannot call any numbers and there isnt an email....i have made complaint today as first payment has left my account.....ALL I NEED IS THE TRACKING NUMBER TO REARRANGE ONLINE.....service is disgusting....so i am now(apart from PC) totally isolated....why send tracking details to a phone number the customer is likely to cancel?????

Re: have not received my handset....did not receive tracking number

Leanne_T — Fri, 31 May 2024 11:27:48 GMT

Hi @julee70

I am very sorry to hear you have not received your phone.

How long ago did you change the delivery with DPD?

Have you tried downloading the DPD app and using either the email address you used or mobile number as the tracking number with the postcode to see if there DPD have a delivery scheduled?

Leanne.

Re: have not received my handset....did not receive tracking number

julee70 — Sat, 01 Jun 2024 04:59:09 GMT

delivery was scheduled for Tuesday(just gone)

Re: have not received my handset....did not receive tracking number

Christopher_G — Sat, 01 Jun 2024 06:58:16 GMT

Hi @julee70

It sounds like you may need to speak with our Mobile Care team so they can look into what has happened with the delivery. Could you try giving us a call through a VoIP service, such as Skype?

Contact EE

Chris