topic Re: Order confirmation in Orders

Order confirmation

Ronnie145 — Mon, 27 May 2024 11:44:27 GMT

Hello i recently placed a order for a ps portal about half 8 this morning but havent recieved order confirmation can you please help me

Re: Order confirmation

Chris_B — Mon, 27 May 2024 12:17:27 GMT

@Ronnie145 Have you checked your spam folder ?

Re: Order confirmation

Ronnie145 — Mon, 27 May 2024 13:48:53 GMT

Yes and unfornately none there either , hopefully she wrote the email right , im a exsiting customer anyway so they should have my email and adress already

Re: Order confirmation

Leanne_T — Tue, 28 May 2024 06:54:35 GMT

Hi there @Ronnie145

Thanks for coming here 🙂

Once the order has been dispatched, DPD will be in touch with tracking details for the delivery. The device will also be added to your EE account.

Leanne.

Re: Order confirmation

krzysztofp — Wed, 29 May 2024 06:57:20 GMT

Similar situation here. I've ordered iphone 15 pro max and got email to contact ee to discuss few details. Next day I received text message 'error occured with the order you placed online. Sorry about that. Please call us on 08009563045 today so that we can fix the problem and get your new device on its way to you. Your order ref: XKO*********. Thanks' Next day I called ee and after being on a phone for 30 minutes the order has been accepted. I was told that phone will be delivered on Wednesday 29th May. This morning I got same text message that error occured with the order I placed online. No text message from DPD either.

[Mod Edit: Removed order number from public post]

Re: Order confirmation

Christopher_G — Wed, 29 May 2024 07:01:57 GMT

Hi @krzysztofp

Welcome to the community.

I'm sorry to hear that you've had this message again. It's difficult to tell if it is a mistake, or whether there has been an issue with the order. The only way to tell is to speak with our Mobile Care team again.

Sorry for any confusion and inconvenience.

Chris

Re: Order confirmation

krzysztofp — Wed, 29 May 2024 18:40:29 GMT

Thank you @Christopher_G . Was on a phone today with EE representative and got it sorted. I'm getting new handset tomorrow 🙂 Thank you

Re: Order confirmation

Christopher_G — Thu, 30 May 2024 06:59:31 GMT

That's great, @krzysztofp Thanks for coming back to let me know.

Enjoy your new phone. 😄

Chris

Re: Order confirmation

krzysztofp — Thu, 30 May 2024 20:42:47 GMT

I will 😊 Thank you @Christopher_G