topic Re: Speaking with an actual person at EE in Orders

Speaking with an actual person at EE

whysitsohard — Wed, 27 Sep 2023 09:15:50 GMT

I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.

I called 0800 956 6000 and answered the prompts only to be told 'I'm sorry there's been a problem and we cannot connect your call. Goodbye!'

So, here we are, EE making me invest time and effort in the quest to procure a service. A large corp that doesn't need or seem to value new business let alone existing customers, operating as a nameless, faceless money machine, doing its utmost not to have to actually speak to a potential customer. If it's this hard now, how will I be treated if I actually become a customer.

How does one reach a human being to have an actual conversation?

Re: Speaking with an actual person at EE

Leanne_T — Wed, 27 Sep 2023 11:49:58 GMT

Hi @whysitsohard

Thanks for coming here.

I am sorry to hear this happened when you called this is the correct number for the sales team 0800 956 6000 if you can try calling us again and selecting new/joining EE.

You can also visit an EE Store to discuss your options for setting up an EE contract.

Leanne.

Re: Speaking with an actual person at EE

whysitsohard — Wed, 27 Sep 2023 20:38:44 GMT

That's the number I dialed!

Re: Speaking with an actual person at EE

James_B — Thu, 28 Sep 2023 07:41:40 GMT

Have you tried again @whysitsohard?

Our sales lines are successfully receiving calls at the moment.

James

Re: Speaking with an actual person at EE

whysitsohard — Mon, 09 Sep 2024 17:45:48 GMT

I call bull! I just called that number and went through the motions of choosing mobile, become a customer, pay monthly and got exactly the same outcome as yesterday "I'm sorry there's been a problem and we cannot connect your call. Goodbye!"

Clearly your systems are a ****show. Think i'll take my business elsewhere.

Re: Speaking with an actual person at EE

James_B — Thu, 28 Sep 2023 14:33:28 GMT

Hi @whysitsohard,

I'm sorry to hear you're still having problems connecting with our sales team.

Do you hear the same message if you select a different option?

James

Re: Speaking with an actual person at EE

Moggythou — Wed, 29 May 2024 10:11:54 GMT

I have just moved to EE and regretting it. It is impossible to speak to a person and the Tech Engineers do not ring back.

Re: Speaking with an actual person at EE

Katie_B — Wed, 29 May 2024 10:23:13 GMT

Good morning @Moggythou.

I am sorry to hear of your recent experience.

Was a call back arranged by an agent in our technical care team?

Is there anything we can help with here on the community?

Speak soon,

Katie

Re: Speaking with an actual person at EE

Moggythou — Thu, 30 May 2024 17:44:55 GMT

Thanks for your response,
After over an hour spent getting nowhere I eventually started choosing
options in the phone system options that appeared as they were more likely
to have a person at the end, e.g. sales.
U eventually got through to "BT Guides" and a real person. He listened and
put me through to an actual tech support perdon based in Ireland. It took
her quite a while to resolve my issue but she was brilliant and stuck with
it.
NOW FIXED.
The actual original issue was that on joining EE my telephone number had
successfully ported across, i.e. phone calls were coming through and going
out and being recorded against the correct number but SOME texts recorded
against the "short term" number on the SIM card which prevented some texts
coming through, e.g. Authentication codes from my bank.

Steve Airton

Re: Speaking with an actual person at EE

FP41 — Fri, 04 Oct 2024 10:42:56 GMT

I called that number, but I could not manage to talk to the customer service.

Thanks

Re: Speaking with an actual person at EE

Linzi_H — Fri, 04 Oct 2024 13:23:59 GMT

Hi @FP41

Welcome to the community.

If you need to speak with us directly please see our contact details.

I hope this helps.

Linzi

Re: Speaking with an actual person at EE

doll8967 — Fri, 31 Jan 2025 17:42:22 GMT

It's a rubbish try to speak to someone press 1 and 2 no help with links soon as my contract finish i will be leaving

Re: Speaking with an actual person at EE

Ali_A — Sat, 01 Feb 2025 08:04:40 GMT

Hi @doll8967

If you'd like to speak to someone using the traditional voice menu options, please dial 150 and select option 2 first.

Ali

Re: Speaking with an actual person at EE

estimiller — Tue, 04 Mar 2025 13:29:06 GMT

Hi can someone help me

Re: Speaking with an actual person at EE

Katie_B — Tue, 04 Mar 2025 14:52:02 GMT

Good afternoon @estimiller

How can I help?

Katie

Re: Speaking with an actual person at EE

lilybutler50 — Mon, 17 Mar 2025 10:12:54 GMT

i’m trying to get information about my new phone being delivered

Re: Speaking with an actual person at EE

Peter_W — Mon, 17 Mar 2025 12:23:45 GMT

Hey @lilybutler50.

Welcome to the Community 😊

When did you place your order, and what's the exact make and model of phone you've gone for here?

Have you had a chance to check out our contact us page too?

Peter

Re: Speaking with an actual person at EE

Hendo67 — Sun, 01 Jun 2025 10:15:57 GMT

Is this a joke?

Re: Speaking with an actual person at EE

Jules2cat — Tue, 03 Jun 2025 08:48:09 GMT

I have had the exact same issue. You can never get to speak to a human being. I'm seriously fed up with EE; they used to be so excellent with customer service.

Re: Speaking with an actual person at EE

Katie_B — Tue, 03 Jun 2025 09:16:13 GMT

Good morning @Jules2cat.

Thanks for coming here.

I am sorry to hear you have not yet connected to an agent.

What happens when you call 150?

Is there anything we can help with here on the community?

Speak soon,

Katie