topic Re: New contract in Orders

New contract

Abi1353 — Fri, 24 May 2024 08:55:44 GMT

Hi,

I took out a new contract yesterday for a phone and airtime plan. The guy said all confirmation etc would be sent straight through via email after I signed everything and got off the phone.

its the next day and I still haven’t had any of this paperwork through, or even a confirmation of tracking number for my phone.
what should I do as I phoned back a second time yesterday to ensure they got my email correct and to ask if the information to be sent through?
many thanks

Re: New contract

Katie_B — Fri, 24 May 2024 11:52:44 GMT

Hello @Abi1353.

Thanks for coming here.

When you called did the agent confirm your order was there?

Have you been able to check both your Spam/Junk folders?

Katie

Re: New contract

Abi1353 — Fri, 24 May 2024 12:28:02 GMT

An agent confirmed the order and confirmed the email is spelt correct. I’ve checked junk mail and nothing. I’ve had no receipt or confirmation

Re: New contract

Katie_B — Fri, 24 May 2024 12:30:58 GMT

I'm sorry to hear this @Abi1353.

We have no account access here on the EE Community to see if this can be resent.

I'd recommend calling our customer care team again.

Katie