topic Re: Upfront refund in Orders

Upfront refund

heatherawat112 — Sun, 31 Mar 2024 00:02:19 GMT

Hi I tried to buy a monthly plan for an iPhone 13 with a large upfront payment but EE has declined my credit check. I have received no information on when my money will be refunded, the money has left my account. I am stressed please help

Re: Upfront refund

Profile closed — Sun, 31 Mar 2024 00:05:12 GMT

Hello @heatherawat112

If you have been declined by EE, you will get a refund within the next 5-10 days if money has gone out of your account.

Re: Upfront refund

James_B — Sun, 31 Mar 2024 06:14:08 GMT

Hi @heatherawat112,

Welcome to the EE Community.

Is the payment showing as pending in your banking app?

James

Re: Upfront refund

heatherawat112 — Sun, 31 Mar 2024 07:34:15 GMT

Yes it is shown as pending

Re: Upfront refund

chistery — Sun, 31 Mar 2024 08:36:00 GMT

If it's pending then EE do not have your money and it hasn't left your account and it's just ringfenced. EE won't be requesting payment due to the decline and the pending payment will drop off your account automatically shortly.

Re: Upfront refund

Jenniep1992 — Thu, 23 May 2024 20:28:06 GMT

Hi same thing has just happened to me when will I get the money back I've messaged my bank to see if they can bounce the payment back

Re: Upfront refund

Leanne_T — Fri, 24 May 2024 06:04:52 GMT

Hi there @Jenniep1992

Thanks for coming here.

Is the payment showing as pending with your bank?

Was the order unsuccessful?

Speak soon 🙂

Leanne.

Re: Upfront refund

Jenniep1992 — Fri, 24 May 2024 10:13:26 GMT

Yes it's showing as pending

Sent from Outlook for Android<>

Re: Upfront refund

Leanne_T — Fri, 24 May 2024 10:43:40 GMT

Hi @Jenniep1992

If the upfront payment is pending with your bank, this would be returned within 5-7 working days if the order has been unsuccessful.

Thanks.

Leanne.