topic Re: iPad Pro 2024 in Orders

iPad Pro 2024

Kevwafc — Fri, 17 May 2024 12:01:57 GMT

Hi. I ordered an iPad on Wednesday and had the order confirmation through yesterday. But nothing showing for delivery times, etc… the website said within 3 days but nothing. Any update? It’s the iPad 13” 512gb

Re: iPad Pro 2024

Mustrum — Fri, 17 May 2024 13:25:50 GMT

@Kevwafc there is no account access on here. Have a look at the following Help Page to track your order.

https://ee.co.uk/contact-ee/track-order

Re: iPad Pro 2024

AndySplash — Sat, 18 May 2024 07:54:48 GMT

I have had the same experience. Ordered earlier in the week. I was told it would be delivered yesterday and when I checked online this morning it states “awaiting delivery date”!

if I had known this I would have purchased from the Apple Store and collected the same day.

i am thinking about cancelling the order and getting it from Apple now!

Re: iPad Pro 2024

Kevwafc — Sat, 18 May 2024 08:45:13 GMT

Exactly. Amazon, Curry’s even Argos have same day or next day delivery. I don’t know why I’m waiting round for no updates when I could just shop elsewhere. Not happy at all.

Re: iPad Pro 2024

AndySplash — Sat, 18 May 2024 09:00:42 GMT

Exactly that! If they can’’t be bothered to update and leave people wondering then they don’t deserve the business.

Re: iPad Pro 2024

Leanne_T — Sat, 18 May 2024 10:44:15 GMT

Hi @Kevwafc @AndySplash

Thanks for coming to the community and for ordering.

DPD will be in touch with tracking details once your order has been dispatched.

If you would like an update on the order, please give us a call on 150 and the team will be happy to help 🙂

Leanne.

Re: iPad Pro 2024

gadgetmanjay — Fri, 24 May 2024 06:54:27 GMT

This answer is BS. I ordered an iPad Pro 12.9” Space Black 1Tb on 14th May 2024, I got an email confirmation saying 2-3 business days. 2 days later I get a text asking me to call EE where it turned out the order COULDN’T be progressed because there was an error on my account. It took until Saturday 18th May 2024 to sort that and the order was ‘re-placed’ and I was told, on the phone, by the agent the iPad would be with me in 2-3 days.

Since then I have wasted hours and hours talking to incompetent and ignorant agents because I have not received any order information, the order doesn’t show against my account in the ee app and the two order numbers I have either say there is no order or ‘somethings wrong, can’t show this order right now’.

Depending Who I speak to I either don’t have an order, haven’t paid an upfront payment,. Do have an order, Have paid an upfront payment, but since Saturday every time I speak to somebody I’m being told it will be 28 days or more!

And no one, I mean no one seems to be able to give any more information than that. The worst part, being that no one and I mean no one has any interest or willingness to investigate further and find out why the order says 28 days or more when we all know that you can walk into a Apple Store and pick the device up you can order it from several hundred other stores for delivery within 2 to 3 days.

I strongly believe the delay is down to EE’s profit because they are waiting until they have sufficient level of orders to do a bulk order from Apple so they get a nice big discount which they will not pass on to the customer. they will keep that additional profit to themselves.

So as customers, EE really does not give a damn about how long they want us to wait, they already have our money, contractual agreement and our time so who cares, As far as they are concerned.

And the awful, appalling customer service only adds fuel to that fire.

It’s disgraceful offence and clearly shows EE could not care less about its customers.

Re: iPad Pro 2024

Leanne_T — Fri, 24 May 2024 08:27:18 GMT

Hi there @gadgetmanjay

I am very sorry to hear this has happened.

We have no access to individual orders on the community, if you are unable to track the order I would suggest getting back in touch with our mobile guides to get the order number looked into and give you an update on the order.

Leanne.

Re: iPad Pro 2024

gadgetmanjay — Fri, 24 May 2024 10:10:09 GMT

Hi @Leanne_T .

iI have been ‘in touch with our mobile guides to get the order number looked into and give you an update on the order’ every day since Sunday 19th May.

As I described, I’ve had nothing but incompetence and misinformation as well as consistent copy/paste statements from the numerous agents who came and went, seemed unable to read the messages from the previous agent meaning I repeated myself many many times over 14-15 hours each day.

today 24/05/23 I still have NO device, no visibility of the ‘order’ and no response from my complaint that has been closed at least twice with no action or resolution!

AND.. I’ve just spoken, yet again to an agent on EE chat and thry have stated that my order is in status of ‘Processing’. When I asked them to tell me what that meant, the agent responded with the folllwing;

It means, when you placed the order for this device, the device got out of stock, and now the device is back in stock, it will be dispatched within 24-48 hours.

Of course I got transferred twice to other agent who clearly don’t know how to read or more likely are just lazy and can’t be bothered to read previous chat and so far all, now 4 agents have not provided me an explanation who I’ve received NOTHING stating it’s in stock and will be despatched din24-48 hours!

Re: iPad Pro 2024

Leanne_T — Fri, 24 May 2024 12:20:37 GMT

Hi there @gadgetmanjay

I am very sorry to hear this.

Have you opened a complaint on our Make a complaint (ee.co.uk) page? Once the team have looked into this for you they will get in touch with you regarding your complaint.

Leanne.

Re: iPad Pro 2024

gadgetmanjay — Fri, 24 May 2024 13:01:36 GMT

@Leanne_T , I raised a formal complaint on Sunday, the complaint was cancelled on Tuesday with no response, contact or feedback. I complained and it was reopened. 2 days later it was again cancelled with no response, contact or resolution. It has been reopened but at this point I think the only way EE are going to sit up and listed is if I lodge a formal complaint with OFCOM because EE don’t seem able to do anything including follow their legally binding complaints procedure.

im now into my 8th EE agent because they don’t respond for 30 minutes and the ‘system’ flies in to no activity ‘holding skill’?

Hello, you're back through to Poonam your EE Billing team Messaging Guide. It appears that the message went into holding skill due to inactivity, let me review the interactions and assist you further.
Please be assured, i will check and help you further.

That chat message was posted an hour ago and the agent hasn’t reviewed or assisted, in fact they haven’t said ANYTHING since.

this is the absolutely DISGRACEFUL way you manage customers.

even calling 150, the current CLI is vague and difficult to navigate because the options don’t make sense

its just appalling .

Re: iPad Pro 2024

gadgetmanjay — Fri, 24 May 2024 13:06:16 GMT

Re: iPad Pro 2024

gadgetmanjay — Fri, 24 May 2024 13:12:23 GMT

…just in case anyone thinks I’m complaining for no reason. There are I think 6 different agents in that lot and that is just between 10am and 1pm today!

Re: iPad Pro 2024

Leanne_T — Fri, 24 May 2024 13:39:48 GMT

Hi @gadgetmanjay

I have sent you a private message on here for some details.

Leanne.

Re: iPad Pro 2024

gadgetmanjay — Fri, 24 May 2024 15:28:59 GMT

I’ve sent 2 more messages with screen shots which appear to have been deleted by admins. Just so the community know you ARE being censored

Re: iPad Pro 2024

Katie_B — Fri, 24 May 2024 16:27:45 GMT

Hi @gadgetmanjay.

@Leanne_T has sent a private message for more details, please check your community inbox so we can help further.

Speak soon,

Katie

Re: iPad Pro 2024

Mintie — Mon, 27 May 2024 10:18:50 GMT

Just had to correct you. Apple store has mid June deliveatleast on most models.

Re: iPad Pro 2024

gadgetmanjay — Mon, 27 May 2024 10:27:09 GMT

You don’t need to correct me as that implies I’m giving false or incorrect information thus making my complaint moot.

When I placed the order on 16th then replaced the order in 18th May the Apple Store AND EE said they had stock. The EE agent I spoke with on the phone on 18th May whom checked stock, re-placed the order and took £110 up front payment and ‘completed my order’ co firmed it was ‘In Stock’ at the time of ordering.

You are quoting from information ten days later, so of course it’s NOW showing June.

Re: iPad Pro 2024

gadgetmanjay — Mon, 27 May 2024 10:31:00 GMT

So RANDOMLY, I receive a text from EE yesterday (26th May 2024) that gave a THIRD order number and states my other is ‘On Track’!!!!!!

it provides absolutely NO other information! When I use the order number on the ee order tracker it again states ‘On Track’ but considering it should have been delivered somewhere between the 39th and 23rd of MAY, I’d say it’s ’NOT ON TRACK’, but this additional complication has absolutely zero valuable or useful information and only further frustrates the situation