topic Re: Upgrade phone in Orders

Upgrade phone

Tool — Thu, 23 May 2024 15:14:08 GMT

Hi, I recently ordered a new upgraded phone monday 20th May and received a confirmation email straight away but since then I have received no updates from ee or dpd and every time I check the ' track order' on ee website I keep getting the same message saying they cant provide me with any updates.

Re: Upgrade phone

Christopher_G — Thu, 23 May 2024 17:26:29 GMT

Hi @Tool

Welcome to the community,

Which phone did you order? Please include the colour and memory size so that I can check the stock.

Chris

Re: Upgrade phone

Tool — Thu, 23 May 2024 22:30:50 GMT

Hi, the phone I ordered was a Samsung galaxy a55 5G 128gb Awesome iceblue.

Thanks

Re: Upgrade phone

Leanne_T — Fri, 24 May 2024 06:43:02 GMT

Thanks very much @Tool

The device is showing in stock.

Has your plan changed to the new upgraded plan you selected in the EE app?

Leanne 🙂

Re: Upgrade phone

Tool — Fri, 24 May 2024 09:13:13 GMT

Hi, no ee app still has my old plan that loads up.

Thanks

Re: Upgrade phone

Leanne_T — Fri, 24 May 2024 09:17:57 GMT

Thanks for coming back to me @Tool

In this case, please call us on 150 and our mobile guides will check the account for you and give you an update on the order 🙂

Let me know how you get on.

Leanne.