topic Re: No order updates in Orders

No order updates

1Chanice01 — Tue, 21 May 2024 10:17:45 GMT

I ordered an iPhone 15 pro max 256gb in natural titanium on Friday (17th). I paid an upfront cost of £50 which has been taken from the bank received a ‘successful order’ email from EE. Since then I’ve had no updates or tracking information sent. I’ve tried calling but after waiting 45 minutes in a queue my break was over and I’m back into work. Just seeing if I can get any further information here as calling is an absolute nightmare.
thank you!

Re: No order updates

Northerner — Tue, 21 May 2024 12:59:35 GMT

Hi @1Chanice01

Have you checked your spam/junk folders.

Once you have your tracking number you can use the tracker.

https://ee.co.uk/contact-ee/track-order

If you don't have the number you'll need to speak to EE CS on 150.

Thanks

Re: No order updates

1Chanice01 — Tue, 21 May 2024 13:10:03 GMT

Thanks for your reply

I’ve checked all folders, cannot find anything and nothing showing on account or app except ‘your first mobile bill will be shown here’. Just seems a long time to wait for an update especially when the phone is showing in stock, and the email says dispatch within 24 hours.
I’ll try customer service again when I can.

thanks

Re: No order updates

Leanne_T — Tue, 21 May 2024 14:50:57 GMT

Hi there @1Chanice01

Thanks for coming here 🙂

Have you tried downloading the DPD app and use the email address and post code for the delivery to check for any scheduled deliveries?

Leanne.

Re: No order updates

Kimmy870 — Tue, 09 Jul 2024 15:12:34 GMT

I am having same issue, have they resolved this for you? Thanks

Re: No order updates

James_B — Tue, 09 Jul 2024 17:18:56 GMT

Welcome to the EE Community, @Kimmy870 🙂

Which phone did you order?

When was your order placed?

James

Re: No order updates

1Chanice01 — Tue, 09 Jul 2024 17:22:45 GMT

I ended up having a random number calling me for days on end and when I googled it I couldn’t find out who it was. I eventually answered and it was EE they just had to confirm my details and because I’d left it so long I had to pay the £50 again but I got the original £50 refunded and the phone was with me the next again day. So if a random number, I think it was an 020 number, keeps calling you answer it 😂

Re: No order updates

Kimmy870 — Wed, 10 Jul 2024 05:21:47 GMT

iPhone 14 plus, and I placed the order on Monday 8th. Thanks

Re: No order updates

Kimmy870 — Wed, 10 Jul 2024 05:22:48 GMT

Thanks I will try call them today 🙂