topic Re: Order back to the EE store in Orders

Order back to the EE store

Emanuela13 — Tue, 30 Apr 2024 08:12:35 GMT

Hi! I placed an order online 3 weeks ago for some phone accessories. The order was confirmed and the next day I received an gmail saying that the order it’s on the way, but when I enter my postcode to track it’s saying that “THE ORDER ITS BACK TO THE EE STORE” and it’s been like this for 3 weeks now. I tried to contact them but they said they cannot help me as I placed the order online. I also been to the ee store and they couldn’t help me. How can I get my refund as they took the money from my bank account

Re: Order back to the EE store

Leanne_T — Tue, 30 Apr 2024 10:14:11 GMT

Hi @Emanuela13

Thanks for coming to the community.

If you have purchased on the EE Store you can find a chat option on the EE Store and other ways to contact on the Contact us | EE Store page. The team will get the order looked into for you.

Thanks 🙂

Leanne.

Re: Order back to the EE store

Emanuela13 — Mon, 20 May 2024 10:19:13 GMT

No solution found

Re: Order back to the EE store

Christopher_G — Mon, 20 May 2024 12:27:56 GMT

Have you managed to speak with the Mobile Care team or the store about this, @Emanuela13?

Chris