topic Re: Phone not delivered in Orders

Phone not delivered

Isab — Tue, 14 May 2024 15:16:49 GMT

I went to EE shop where i was told i could get the phone on the day and told when signed contract that it is not available and signed up for postage at home where I was told to get it on the day after before choosing between stores and home and then told it wont deliver on Saturday i have to pay for 10 pound more and it would be delivered on Monday.

And we are Tuesday DPD have not reached out at all ! Very worrying.

Re: Phone not delivered

Northerner — Tue, 14 May 2024 15:36:42 GMT

Hi @Isab

Have you checked the DPD app/website with your delivery number.

Thanks

Re: Phone not delivered

Isab — Tue, 14 May 2024 18:56:39 GMT

I don't have any phone now to call it's a very unpleasant situation I am in as also for work i used authenticator and I cannot work because I am waiting for a phone I was mislead on the date of arrival and at the shop.

Re: Phone not delivered

Isab — Tue, 14 May 2024 18:59:54 GMT

I don't have even a tracker from them just my order number I am overly worried and tired .

Re: Phone not delivered

Katie_B — Wed, 15 May 2024 06:34:44 GMT

Hello @Isab.

Thanks for coming here.

I am very sorry to hear you have not yet received your device.

What phone did you order?

If you could also please provide me with the colour and memory size.

Katie

Re: Phone not delivered

Isab — Wed, 15 May 2024 08:31:10 GMT

It’s a contract deal for iPhone 15 Pro 128GB Natural Titanium @Katie_B .

Can I have it latest today ? Or how to proceed to cancel it’s been already a bad experience with the contract that I had to deal with customer service.

Re: Phone not delivered

Katie_B — Wed, 15 May 2024 08:44:04 GMT

Thanks for confirming @Isab.

I can't see any stock issues regarding the iPhone 15 Pro 128GB Natural Titanium.

Did you receive an email confirmation?

Katie

Re: Phone not delivered

Isab — Wed, 15 May 2024 08:56:04 GMT

Yes I did receive a dispatch then that's it nothing from DPD but I already had a lot of issues I hope it was done correctly .

I am stuck at work because of this and I did mention at the shop that I needed the phone urgently on the day it was not correct to tell me yes and only after that tell me I have to wait for 1 day then Monday and now it never arrived.

I am looking to solve this , can I get it today ? Can I give you my order id ? @Katie_B

Re: Phone not delivered

Katie_B — Wed, 15 May 2024 09:14:51 GMT

Hi @Isab.

If you have received a dispatch notification your phone will be on its way.

Did you provide a contact number?

We have no account access here on the EE Community to be able to look into your order.

Katie

Re: Phone not delivered

Isab — Wed, 15 May 2024 09:47:22 GMT

@Katie_B this is outrageous as they gave me the wrong timing as I needed it urgently . I was misled.

I got a dispatch notice from EE and the phone died and nothing from DPD !

Your are not able to help then ?

Is the best to cancel it then as it seems a lot of misleading input given to me and that’s not nice given I informed at shop the urgency .

Re: Phone not delivered

Katie_B — Wed, 15 May 2024 10:10:16 GMT

I understand how frustrating this must be @Isab.

When checking the stock for this device it does show as available and with receiving a dispatch email the iPhone is now on it's way.

I would recommend either getting in touch or visiting your local EE Store for further updates.

If your phone is now with DPD our customer care team will be able to provide you with your DPD tracking number.

Katie

Re: Phone not delivered

Isab — Wed, 15 May 2024 10:54:44 GMT

No I can’t as I work in central london and I had to call customer service to sort out the contract as it was not done correctly at the shop. @Katie_B

Can you send me the DPD tracker ?
Can you change their pin to my email and not phone as I don’t have a phone ?
Thirdly how can someone help me as this is not helping I am currently at work and this is becoming very stressful ?

Re: Phone not delivered

Katie_B — Wed, 15 May 2024 10:56:40 GMT

Hi @Isab .

I am unable to provide any information here on the EE Community as we do not have account access.

To get this information please give us another call.

Katie

Re: Phone not delivered

Isab — Wed, 15 May 2024 11:03:28 GMT

How can I give a call without a phone ?

It ‘s becoming very tedious else I would have done it before as I mentioned above .

@Northerner @katie

Re: Phone not delivered

Isab — Wed, 15 May 2024 11:09:05 GMT

If this is not a channel that can help do let me know I will stop to engage .

Please cancel this order it’s not worth the stress.

@katie

Re: Phone not delivered

Katie_B — Wed, 15 May 2024 11:18:19 GMT

Our customer care team can be contacted on 07953 966 150 from any landline or provider @Isab.

If this is no longer an option, please revisit your local EE Store who will be happy to help further.

Katie