topic Re: Tracking not working in Orders

Tracking not working

JonH111 — Mon, 06 May 2024 21:01:21 GMT

The tracking on the ee order on site doesn’t work

Re: Tracking not working

JonH111 — Mon, 06 May 2024 20:51:22 GMT

Order number doesn’t work in their tracking system. DPD never send code. Very bad

Re: Tracking not working

Leanne_T — Tue, 07 May 2024 09:16:35 GMT

Hi @JonH111

Thanks for coming to the community.

When did you place the order?

Did you upgrade or order a new EE contract?

Leanne 🙂

Re: Tracking not working

JonH111 — Tue, 07 May 2024 12:56:03 GMT

Hello. I’ve completely cancelled the upgrade, between DPD & EE you couldn’t get my address, email address or phone number right. That’s despite all of an hour talking to them. EE seems to think that the number on my tablet would be the correct number. I’ll be leaving when I find a better deal

Re: Tracking not working

Leanne_T — Tue, 07 May 2024 13:00:11 GMT

Hi @JonH111

I am very sorry to hear this has happened and you have cancelled the order.

If you would like to discuss your options, please give us another call and the team will get this looked into for you.

Leanne.

Re: Tracking not working

JonH111 — Tue, 07 May 2024 13:16:52 GMT

I won’t be wasting any more of my time, thank you. I’ve requested the PAC code for all my devices as EE have been really disappointing with my last 3 or 4 deliveries.

Re: Tracking not working

Leanne_T — Tue, 07 May 2024 15:01:37 GMT

Hi @JonH111

I am very sorry to hear this and appreciate you coming back and letting us know.

Leanne.

Re: Tracking not working

Rosemarie-WRA2 — Mon, 27 May 2024 13:20:41 GMT

EE Order Tracking software error: Login to Account is OK & EE have now provided our (GB) Account-Number,

BUT, the EE (VOL) Order Number provided causes the Order-Tracking to fail by just asking for a LogIn, which is still open and available/open OK to look at Contact-Details, linked Products etc. With a forecast Start/Switch Date only 2-days away, should an User be able to Track the EE Order Number, not to have a fail-online giving an incorrect request for Login... ?

Re: Tracking not working

krzysztofp — Wed, 29 May 2024 06:44:01 GMT

Same here I'm afraid. Order number xko**********. No text from EE. No dpd details either

[Mod Edit: Removed order number from public post]