topic Re: No Delivery Update after 3+ days in Orders

No Delivery Update after 3+ days

dandan-97 — Wed, 01 May 2024 18:22:48 GMT

Made my order on Sunday (28/04) and have received confirmation email of order but nothing about delivery. Is this normal?

Re: No Delivery Update after 3+ days

Leanne_T — Thu, 02 May 2024 06:50:18 GMT

Hi @dandan-97

Thanks for coming to the community.

Which model device including memory size and colour did you order?

Was the order for an upgrade or new EE contract?

Leanne 🙂

Re: No Delivery Update after 3+ days

dandan-97 — Thu, 02 May 2024 07:19:05 GMT

Thanks for reaching out Leanne! It’s for an iPhone 15 128gb and black and new EE contract

Re: No Delivery Update after 3+ days

Leanne_T — Thu, 02 May 2024 07:51:47 GMT

Thanks @dandan-97

The device is showing in stock.

Have you downloaded the DPD app? If you use the email address you registered and delivery postcode DPD will show any scheduled deliveries for the address 🙂

Leanne.

Re: No Delivery Update after 3+ days

dandan-97 — Thu, 02 May 2024 08:44:32 GMT

It’s not showing anything

Re: No Delivery Update after 3+ days

Leanne_T — Thu, 02 May 2024 08:48:12 GMT

Thanks for checking @dandan-97

In this case, please call our sales guides on 0800 956 6000 and they can check the order for you.

Leanne.

Re: No Delivery Update after 3+ days

dandan-97 — Thu, 02 May 2024 09:32:22 GMT

Perfect thank you. I’ve listened to all the options but I’m not sure which one lines up with my problem?

Re: No Delivery Update after 3+ days

Leanne_T — Thu, 02 May 2024 09:46:19 GMT

Hi @dandan-97

Please select new/joining EE to get to the sales team 🙂

Leanne.