topic Re: New customer in Orders

New customer

kriswatson — Sun, 28 Apr 2024 12:34:19 GMT

Hi was wondering if anyone can help, I applied for a contract as a new customer and have had the £30 upfront taken from my bank but never received an order confirmation or anything at all?

Re: New customer

James_B — Sun, 28 Apr 2024 14:39:50 GMT

Hi @kriswatson,

Welcome to the EE Community. 🙂

When did you place your order?

Have you checked your spam email folder?

Is the payment showing as pending or completed in your banking app?

James

Re: New customer

kriswatson — Sun, 28 Apr 2024 14:45:09 GMT

I placed my order earlier today around 1pm, the £30 upfront is pending from my bank account but I never received a email confirmation or anything, I’ve checked my spam and junk folder

Re: New customer

James_B — Sun, 28 Apr 2024 15:01:40 GMT

Hi @kriswatson,

Please contact our sales team on 0800 956 6000 so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James