topic Re: Order in Orders

Order

Konrad89 — Mon, 22 Apr 2024 13:20:51 GMT

Hello, I order new phone with new plan on 15 april, courier was on next day but I was unable to collect the parcel, and courier from dpd send the phone back to EE, from that time i didn get any information about my order... Two days ago they send me new Contract but still I don't have my device...

Re: Order

Christopher_G — Mon, 22 Apr 2024 15:38:50 GMT

Hi @Konrad89

Welcome to the community.

How did you order the second time? Did you get a confirmation email?
Chris

Re: Order

Konrad89 — Mon, 22 Apr 2024 16:07:31 GMT

I was calling to ee support, and they said that they will update my order,
but still nothing.

Re: Order

Christopher_G — Mon, 22 Apr 2024 16:25:31 GMT

OK, thanks @Konrad89

Which device did you order? Please include the colour and memory size and I'll check our stock for you.
Chris

Re: Order

Konrad89 — Mon, 22 Apr 2024 16:32:31 GMT

*Samsung Galaxy S24 Ultra 5G 256GB Titanium Black Galaxy AI*

Re: Order

Christopher_G — Mon, 22 Apr 2024 16:46:57 GMT

OK, thanks @Konrad89

That device is in stock and expected to be dispatched within one day. Since it's been a couple of days since you ordered, it may be worth speaking with our Mobile Care team so they can check what's happening.

Chris

Re: Order

Konrad89 — Mon, 22 Apr 2024 16:59:31 GMT

Like i was said before, i was calling to support team and they said that
they will update this but still nothing...

Re: Order

Christopher_G — Mon, 22 Apr 2024 17:10:31 GMT

Hopefully you hear something soon, @Konrad89

If the order has gone through, you'll hear from DPD about when it will be delivered.

Chris