topic Re: Order iPhone 15 in Orders

Order iPhone 15

Steven152 — Mon, 15 Apr 2024 08:22:39 GMT

I’ve just placed an order and paid 30 pound upfront and I haven’t received an email to see what’s actually happening if I’m getting it or not and I can’t phone due to my disability

Re: Order iPhone 15

Christopher_G — Mon, 15 Apr 2024 10:49:47 GMT

Hi @Steven152

Welcome to the community.

When did you order? Have you checked your spam/junk folder?

Chris

Re: Order iPhone 15

Steven152 — Mon, 15 Apr 2024 10:55:48 GMT

I didn’t get approved for the contract so when will I get my 30 pound back as it’s still pending in my bank

Re: Order iPhone 15

Christopher_G — Mon, 15 Apr 2024 11:10:44 GMT

I'm sorry to hear that, @Steven152. The payment will be cancelled and it will no longer be pending in your bank account within a few days.

Chris

Re: Order iPhone 15

Steven152 — Fri, 19 Apr 2024 09:47:46 GMT

I’ve been due 30 pound from yous since last Friday and it is still pending in my bank what is going on

Re: Order iPhone 15

Northerner — Fri, 19 Apr 2024 10:36:19 GMT

Hi @Steven152

That means your bank has ring fenced those funds. They are normally released by your bank if not claimed by the retailer within a certain period. Contact your bank.

Thanks

Re: Order iPhone 15

Steven152 — Fri, 19 Apr 2024 17:07:45 GMT

They have said it’s still pending with yous

Re: Order iPhone 15

Leanne_T — Fri, 19 Apr 2024 17:43:13 GMT

Hi @Steven152

What was the payment for?

Did you place an order and this was not successful?

Speak soon 🙂

Leanne.

Re: Order iPhone 15

Steven152 — Fri, 19 Apr 2024 17:44:45 GMT

Yes that was exactly what it was

Re: Order iPhone 15

Leanne_T — Fri, 19 Apr 2024 17:54:58 GMT

Thanks @Steven152

Apologies just seen your previous posts regarding the order as well.

The payment would be pending with your bank if the order was not completed. Please get back in touch with your bank to get this looked into.

Leanne.