topic Re: No Conformation Email but Money Taken in Orders

No Conformation Email but Money Taken

SummerJK98 — Mon, 15 Apr 2024 18:05:23 GMT

Hi,

I placed an order on Friday 12th April for an iPhone 15, 128GB in the colour Blue. I still have yet to receive a confirmation email, but the £30 deposit was taken straight away and has not been returned.

I called EE on Monday 15th to ask what’s happening and they informed me I had to pay ANOTHER £19 for the phone. But after paying this, I still have not received a confirmation email and I don’t have an order number.

I have now paid a total of £50 for this phone, and have yet to receive even a thank you for your order.

Any help or advice would be greatly appreciated

Re: No Conformation Email but Money Taken

Chris_B — Mon, 15 Apr 2024 18:18:40 GMT

@SummerJK98 What number did you call ?

Re: No Conformation Email but Money Taken

SummerJK98 — Mon, 15 Apr 2024 19:31:51 GMT

I called 0800 956 6042

Thats the number I got from the website, they said my order is approved but I have yet to receive any confirmation email or tracking information.

Re: No Conformation Email but Money Taken

DavidR6 — Sun, 28 Apr 2024 19:50:41 GMT

Did you find a solution ?

Re: No Conformation Email but Money Taken

Leanne_T — Mon, 29 Apr 2024 06:46:46 GMT

Hi @DavidR6

Thanks for coming here 🙂

When did you place the order?

Leanne.