https://community.ee.co.uk/t5/Orders/Charged-254/m-p/1376878#M74850 <P>Has anyone any experience with ordering an extra sim.&nbsp;<BR />it never arrived.</P><P>i phoned them and they’d mistakenly sent it to a previous address.</P><P>luckily I noticed before the 14 day cooling off period just.&nbsp;</P><P>I cancelled it and they refunded me the first month they charged me for it.&nbsp;<BR />then today I get billed&nbsp;</P><P>£254 pound taken out of my account for a one off charge/&nbsp;</P><P>move only just noticed so will have to wait till tomorrow 🧐🤨</P> Fri, 12 Apr 2024 22:49:11 GMT Jbdubz 2024-04-12T22:49:11Z https://community.ee.co.uk/t5/Orders/Charged-254/m-p/1376878#M74850 <P>Has anyone any experience with ordering an extra sim.&nbsp;<BR />it never arrived.</P><P>i phoned them and they’d mistakenly sent it to a previous address.</P><P>luckily I noticed before the 14 day cooling off period just.&nbsp;</P><P>I cancelled it and they refunded me the first month they charged me for it.&nbsp;<BR />then today I get billed&nbsp;</P><P>£254 pound taken out of my account for a one off charge/&nbsp;</P><P>move only just noticed so will have to wait till tomorrow 🧐🤨</P> Fri, 12 Apr 2024 22:49:11 GMT https://community.ee.co.uk/t5/Orders/Charged-254/m-p/1376878#M74850 Jbdubz 2024-04-12T22:49:11Z https://community.ee.co.uk/t5/Orders/Charged-254/m-p/1376916#M74854 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4351115">@Jbdubz</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Is there a credit showing for the same amount as the one off charge or has this been added to the total of the bill?&nbsp;</P> <P>Speak soon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Sat, 13 Apr 2024 07:12:04 GMT https://community.ee.co.uk/t5/Orders/Charged-254/m-p/1376916#M74854 Leanne_T 2024-04-13T07:12:04Z