topic Re: Re: Return Phone in Orders

Re: Return Phone

SherylJ — Wed, 10 Apr 2024 14:24:37 GMT

I am going through the same thing but I still have my old phone luckily. I was talking to an agent when my new phone was trying to be delivered by DPD so he advised me to just refuse it which I did. I normally only use 3-5GB data monthly. Very little. My new contract had I kept it was 125GB data. Very surprised that I have suddenly used 100GB data in a few days now the new phone contract has been cancelled although I have not done anything different to normal. Spoke to EE who said it was probably a glitch. Also I would have to wait 7-10 working days for my account to be updated even though the phone has arrived back. Been with EE since it was Orange but it’s not really offering anything more than I can get with any other provider. Thinking of leaving as wanted to sort a new deal but can’t until the system is updated 😔

Re: Re: Return Phone

Leanne_T — Wed, 10 Apr 2024 15:02:39 GMT

Hi @SherylJ

I am very sorry to hear this.

Once your contract dates have been changed back and show you are eligible to upgrade you can place a new order for the device and plan you would like.

I hope this is all sorted soon for you.

Leanne.

Re: Re: Return Phone

SherylJ — Wed, 10 Apr 2024 15:35:35 GMT

I just wish it wouldn’t take so long. I had it confirmed it’s arrived now i have to wait another 7-10 business days

Sent from Yahoo Mail for iPhone

Re: Re: Return Phone

Leanne_T — Wed, 10 Apr 2024 15:38:17 GMT

Once the device has been processed your account will be updated @SherylJ please keep checking your EE account.

Leanne.